Team Leader | Banking and Financial Account | Clark
1 day ago
Overview About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. SutherlandUnlocking digital performance. Delivering measurable results. Responsibilities Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans. Weekly Audit requirement and call scrubbings Team attendance infractions insights thru internal Sutherland attendance tool Provide ideas that can help the client improve their product, business, processes and/or policies Present Team Performance to Clients in as needed basis Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale Set up accountability discussions on attendance and performance challenges Report potential red flag on employee retention and partner with Operations Manager on stay interviews Keep employees in the loop for any internal and external updates Have Team participate on Site and Program employee engagement activities Come up with Team level mini engagement activities to hype morale Qualifications Our most successful candidates will have: At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with banking and financial background Be able to work in MS Office Be able to work in a fast-paced environment Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Angeles, Philippines Sutherland Full timeAbout Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...
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Team Leader | Fintech Account | Clark
5 days ago
Angeles, Philippines Sutherland Full timeCompany Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve...
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Angeles, Philippines TASQ Staffing Solutions Full timeRequirements: Bachelor's degree graduate, any field. Minimum experience of 4 years with customer service in the BPO/BPM industry A minimum of 1 year in the role of a Team Leader. Preferably with background or knowledge in Banking and Financial. Amenable to work in shifting/nightshift schedule in Clark . Amenable to work onsite Responsibilities: Effectively...
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Angeles, Philippines TASQ Staffing Solutions Full timeRequirements: Bachelor's degree graduate, any field. Experience in handling escalation calls. Minimum of 3 years work experience as an SME in BPO/shared services industry. Excellent oral and written communication. Good problem-solving skills and ability to multitask. Preferably with background or knowledge in Banking and Financial. Amenable to work in...
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Angeles, Philippines TASQ Staffing Solutions Full timeRequirements: Graduate of any 4-year course. 2-3 years of prior work experience. Experience working in the BPO Industry is an advantage. Preferably with background or knowledge in Banking and Financial. Excellent oral and written communication. Good problem-solving skills and ability to multitask. Amenable to work in shifting/nightshift schedule in Clark ....
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Healthcare Team Manager
1 week ago
Angeles, Philippines Sutherland Full timeOverview Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector. Key Responsibilities Lead, manage, and inspire a...
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Team Manager
1 week ago
Angeles, Philippines Sutherland Full timeOverview Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector. Key Responsibilities Lead, manage, and inspire a...
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Angeles, Philippines Metacom Careers Full timeOverview Start your career in Clark Pampanga as a Customer Service Representative! Assist clients with financial inquiries, billing, and account concerns while enjoying HMO, rice allowance, paid leaves, and 13th month pay. Seniority level Entry level Employment type Full-time Job function Sales, Business Development Location Clark Freeport and Special...
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Angeles, Philippines TASQ Staffing Solutions Full timeRequirements: Graduate of any 4-year course. Minimum of 12-18 months of relevant experience in similar role. Working knowledge of multi-user computer systems, applications, and equipment along with work force management tools and techniques. Experience in usage of reporting tools like Avaya/Cisco.Preferably with background or knowledge in Banking...
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Angeles, Philippines TASQ Staffing Solutions Full timeRequirements: Graduate of any 4-year course. Experience in managing a team or being an individual contributor. At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry. Preferably with background or knowledge in Banking and Financial. Excellent oral and written communication. Good problem-solving...
