Quality Assurance Manager

4 weeks ago


Muntinlupa, Philippines TASQ Staffing Solutions Full time

Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes andbuild robust controls around them. Process Control & Verification: Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stabilityand consistent delivery. Establish Quality measurement methods and ensure scores are improved. Client Management: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take correctiveactions. Requirements: Minimum of 6 years' experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up At least 3 years of people management background. (Supervisory/Managerial support) Effective communication skills. Can drive discussions with sea-level executives. #J-18808-Ljbffr



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