Senior Customer Success Manager, Nordics

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. Location: Sweden (Remote) About the Team At Cloudflare, we’re on a mission to help build a better Internet. Our Customer Success team is at the center of that mission, ensuring our customers unlock the full value of the Cloudflare platform. This team works closely with Account Executives, Solutions Engineers, Business Development, and Sales Operations to drive long-term customer outcomes, while fueling the sustainable growth that enables us to keep providing free services to millions worldwide. What You’ll Do As a Customer Success Manager for Enterprise Accounts , you’ll be the trusted advisor to Cloudflare’s most strategic customers across the Nordics. You’ll own the post-sales relationship, helping customers realize the full potential of Cloudflare’s global network and Zero Trust platform. Your role is equal parts relationship management, product expertise, and strategic guidance. You’ll build deep connections with our customers, aligning Cloudflare solutions to their business priorities, anticipating challenges, and ensuring they achieve measurable value from their investment. You’ll be accountable for customer retention and growth, leading quarterly business reviews, surfacing insights from usage data, and connecting customers with the right people and resources across Cloudflare. Key Responsibilities Own the customer lifecycle post-contract for a portfolio of Enterprise accounts across Sweden and the Nordics. Act as a trusted advisor, translating customer business objectives into tangible outcomes with Cloudflare solutions. Lead strategic business reviews that highlight value, ROI, and future opportunities. Foster executive-level relationships while also engaging with technical stakeholders across networking, security, and IT. Proactively identify risks to customer success and work cross-functionally to mitigate them. Partner closely with Product, Engineering, and Marketing teams to ensure customer feedback drives continuous improvement. Surface expansion opportunities by uncovering unmet needs and aligning them with Cloudflare’s platform capabilities. Respond to customer inquiries with speed, empathy, and precision—always aiming to exceed expectations. Desired Skills & Experience Strong communication skills in English and Swedish (written and spoken); additional Nordic languages are a plus. Bachelor’s degree required. 7+ years of experience in cloud security, networking, or SaaS in a customer-facing capacity. Proven ability to engage enterprise-level stakeholders at both executive and technical levels. Deep understanding of Internet infrastructure, networking, and security principles —including application, server, and network security. Strong organizational and project management skills; able to manage multiple priorities in a fast-paced environment. Experience analyzing customer data to generate insights and drive engagement strategies. Familiarity with Gainsight or similar Customer Success platforms is a plus. Demonstrated success in leading business reviews that drive customer alignment and outcomes. Empathy, curiosity, and a customer-first mindset. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. #J-18808-Ljbffr