Delivery Excellence Lead

5 days ago

Mandaluyong, Philippines Chubb Full time
Delivery Excellence Lead

Chubb Mandaluyong, National Capital Region, Philippines

Overview

This role is in charge of leading various initiatives to address performance improvement, drive innovation and transformation of the business; heavily supporting business owners and leaders through coaching, collaboration and partnerships. Able to communicate at all levels of the organization to drive changes effectively and efficiently.

Delivery Excellence Lead role includes (but is not limited to):

  1. Driving improvement opportunities (not limited to automation) within the scope of support (~70%).
  2. Coach, train, and guide leaders (Supervisors and Managers) applying key Quality Management principles and Transformation methodologies (~20%).
  3. Driving teamwork and collaboration, working with cross functional teams (including regional teams) to make changes inclusive and beneficial to all parties involved. (~10%).
Key Responsibilities
  1. Facilitate improvement discussions and initiatives, supporting business/process owners in improving performance and quality of work through collaboration and analysis.
  2. Build and deliver operational/delivery excellence training and coach on Total Quality Management principles.
  3. Assist organization in the creation, monitoring, measurement, and analysis of standardized processes.
  4. Support the development and implementation of a formal management review of KPI results and/or balanced scorecards, and train and coach all functional areas on measurement principles.
  5. Work closely with the Metrics and Insights team to derive key business insights and drive performance improvement initiatives.
  6. Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
  7. Communicate to key management stakeholders on significant quality issues and business opportunities.
Qualifications
  • A graduate of BS Industrial Engineering or Engineering Management is desirable but not required.
  • At least Lean Six Sigma Greenbelt CERTIFIED
  • With relevant experience in RPA, AI or Transformation.
  • English communication skills are a must have.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management, Strategy/Planning, and Other
Industries
  • Insurance
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