Application Support Engineer

3 weeks ago


Makati, Philippines Cartrack Full time

Overview

Cartrack Makati, National Capital Region, Philippines

Customer Technical Support

Location: Makati, National Capital Region, Philippines

Responsibilities
  • Troubleshoot and resolve technical issues related to hardware, software, and networking
  • Install and configure hardware and software applications
  • Monitor and maintain Cartrack application and systems to ensure their smooth functioning
  • Collaborate with Global teams to implement and maintain IT projects
  • Document technical procedures, user manuals, and FAQs
  • Provide technical support for any IT related matters or issues
  • Train users on the use of Cartrack applications and hardware
  • Continuously update technical knowledge and skills
Qualifications
  • Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
  • Minimum of 2 years' experience
  • Understanding of Telematics is a plus
  • Proficient in written and spoken English to handle customer queries
  • Must have a pleasant personality with high levels of motivation and enthusiasm
  • Ability to work independently and as part of a team
  • Willingness to work outside regular business hours as required
Seniority level

Entry level

Employment type

Full-time

Job function
  • Information Technology and Customer Service
Industries
  • Software Development and Technology
  • Information and Media
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