L2 Application Support Engineer

4 weeks ago

Makati, Philippines KMC Solutions, Inc. Full time

Overview

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Title

TECHNICAL SUPPORT ENGINEER L2

Responsibilities
  • Provide advanced technical support for hardware, software, and network-related issues.
  • Diagnose and resolve complex technical problems escalated from L1 support.
  • Collaborate with cross-functional teams to investigate and resolve technical incidents.
  • Document issues, solutions, and best practices in the knowledge base.
  • Ensure timely and accurate communication with customers regarding their technical inquiries.
  • Continuously improve technical knowledge through training and self-study.
Qualifications
  • 2+ years of experience in technical support or a similar role.
  • Strong knowledge of operating systems (Windows, Linux, macOS).
  • Proficiency in troubleshooting hardware and software issues.
  • Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
  • Experience with remote support tools and ticketing systems.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Education/Experience
  • Fluent English language knowledge (C1)
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Experience in supporting IP/Cloud based security surveillance systems will be preferred.
  • Extensive knowledge of security cameras technologies, cloud technologies networking protocols, and topologies are essential.
  • CCNA/CompTIA (network+) certified or equivalent experience in networking would be preferred.
  • CompTIA Cloud+ or equivalent Cloud technologies and troubleshooting preferred.
  • Experience with MS-Window/Linux networking applications.
Benefits
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
Location

On-site location: Makati

Other

Active within three days

If the position requires you to work overseas, please be vigilant and beware of fraud.

  • Withholds your ID
  • Requires you to provide a guarantee or collects property
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