Transaction and Accounts Associate

3 weeks ago

Taguig, Philippines Coins.ph Full time

Overview

Coins.ph Taguig, National Capital Region, Philippines

Position: Transaction and Accounts Associate

Location: Taguig, National Capital Region, Philippines

Note: This listing may show as opened recently; if you are viewing this description after the posting period, please verify current status.

What You’ll Do
  • Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions
  • Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience
  • Serve as the primary safeguard in ensuring compliance with consumer protection guidelines
  • Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction
  • Work closely with marketing and compliance teams in improving the product and providing solutions to increase our service and process efficiency
  • Perform other related duties and ad-hoc tasks as they may be required from time to time
What We Expect From You
  • Bachelor\'s degree in Management, Finance, Business, or equivalent
  • Excellent English communication skills in both verbal and written form
  • Strong planning and analytical skills
  • Self-motivated and highly-focused without needing close supervision
  • Highly trustworthy and extremely organized
  • Flexible and able to adapt to a fast-paced environment
  • Passionate about building a company from the ground up and creating lasting relationships with customers
About Coins

Join the Pioneer Crypto Brand in the Philippines. Coins is the most established crypto brand in the Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Additional Information

Join the Coins Team Now. Meaningful collaborations, scalable growth, and a space for bright ideas. The successful candidate will work cross-functionally with other relevant teams and be part of a fast-growing organization with opportunities for career advancement.

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