Desktop Support Officer

Taguig, National Capital Region Cavallino Inc.

Posted today

Job Description

Will monitor and configure POS machine of restaurants

• Assist in remote installation of softwares and POS hardwares
• Recabling of network
• Checking cables of printers
• Conducting preventive maintenance of IT systems, tools, etc.
• Responsible for doing store visit whenever necessary

Job Specifications:

• Must be amenable to work in East Service Road, Taguig City (Near Taguig-Pateros Hospital/ FTI/Tenement)

Note: Attach your updated resume w/ 2x2 photo on it.

Salary : Php18,000.00 - Php23,000.00 per month

Benefits :

• Additional leave
• Discounted lunch
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule :

• 8 hour shift

Supplemental pay types :

• 13th month salary

Ability to commute/relocate :

• Taguig City: Reliably commute or planning to relocate before starting work (required)

Education :

• Bachelor's (required)

Technical Support Specialist (OpenText)

Makati, National Capital Region opentext

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support, responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes :

• Working experience with Operating Systems (Unix/Linux and Windows).
• Working experience with Database (SQL, Oracle).
• Working experience with Active Directory.
• Electronic Data Interchange (EDI) knowledge preferred
• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or may not be EDI savvy

Additional Notes :

• Global Vaccination Policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
• OpenText is an Equal Opportunity Employer.

Technical Support Representative (Multiple Locations)

Various locations in National Capital Region (Manila area) and Taguig

Posted today

Job Description

Overview

Technical Support Representatives are vital members of the team. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will work in a collaborative environment with opportunities to grow your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP codes indicate location-specific requirements

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Note : This section may include additional postings for similar roles in Makati, Taguig, Mandaluyong, and Antipolo with similar requirements. Each posting may specify location and required TP codes for internal tracking.

#J-18808-Ljbffr

---