Desktop System Technical Expert

5 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱300,000 - ₱450,000
Remote Desktop Support Specialist

This role involves providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies. Troubleshooting, diagnosing, and resolving technical problems remotely are key responsibilities.

  • Technical Support:
  • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.

Required Skills and Qualifications

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Experience: Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Technical Skills:
    • Proficient in Windows and macOS operating systems.
    • Strong knowledge of Microsoft Office Suite and other common desktop applications.
    • Understanding of networking concepts, including TCP/IP, DNS, and DHCP.

Benefits and Work Environment

  • Work Environment: This role may require working in 24/7 shifts, including evenings, weekends, and holidays.
  • Customer-Focused: A commitment to providing high-quality support is essential.

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