Document Quality Reviewer for Awesome CX by Transcom

2 weeks ago

Davao City, Philippines Awesome CX Full time

Overview

Document Quality Reviewer for Awesome CX by Transcom - Davao. Awesome CX by Transcom is looking for a Document Quality Reviewer to finalize approved legal transcripts and associated documents using specialized software. The role ensures accuracy, formatting consistency, and timely delivery of final client deliverables. The ideal candidate is highly detail-oriented, organized, and comfortable working independently with multiple tech tools.

Responsibilities
  • Document Quality Review: review approved transcripts to produce final deliverables in PDF and other required formats using proprietary and third-party software tools.
  • Ensure all documents meet formatting standards and quality assurance guidelines
  • Organize and compile final exhibits with corresponding transcripts when applicable
  • Use internal tools (e.g., YesLaw, Final Exhibits, PDF24) to assemble, edit, and deliver completed transcript packages
  • Maintain consistency and accuracy in formatting, pagination, timestamps, and exhibit referencing
  • Perform final quality checks for grammar, punctuation, and layout before delivery
  • Communicate with internal teams to clarify instructions or resolve discrepancies
  • Meet daily and weekly production deadlines
  • Handle all reporter files and materials with the highest level of confidentiality and discretion
What we are looking for / Qualifications
  • Technical Proficiency: comfortable working with Windows-based PC environments
  • Strong skills in the following software: Notepad, Adobe Acrobat (full version), YesLaw, Final Exhibits, PDF24
  • Google Suite (Docs, Sheets, Gmail, Drive) for daily operations and collaboration
  • Attention to Detail: exceptional eye for catching errors and inconsistencies, ability to follow formatting guidelines and legal transcript standards
  • Communication Skills: clear and professional communication, polite persistence in following up on outstanding requests
  • Organizational Skills: ability to manage and prioritize multiple files and deadlines
What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness and fun. The organization prioritizes employee well-being with facilities and programs designed to support the whole person, including health care access, on-site care, and insurance equality. Core values include "good vibes" and "Keeping It Real" with resources such as an in-house psychologist, mental health courses, a dance and yoga studio, and in-office amenities. The company also offers programs like on-site daycare, team-building events, and community involvement through the Awesome Cares initiative.

Fun and team spirit are emphasized through amenities and activities such as a life-size chess board, dance and yoga studio, ping-pong tables, cafes, and regular events like year-end parties and off-site excursions. The organization promotes a supportive, inclusive environment where employees can be their authentic selves.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Administrative, Strategy/Planning, and Management
  • Industries: Outsourcing and Offshoring, Consulting and Broadcast Media Production and Distribution

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