Product Support Associate

3 weeks ago


Cebu City, Philippines Upcap Full time

Handle inbound and outbound customer calls, providing excellent service at Newfold Digital, a leading web technology company. Your Role Key responsibilities include: Handling inbound customer calls for sales, retention, troubleshooting, and cancellations. Making outbound follow-up calls during scheduled hours. Achieving productivity, quality, sales, and revenue targets. Configuring and troubleshooting basic errors with domain names and associated products. Using proprietary database, web, and telephony tools effectively. Accessing and using customer information only as needed for duties. Discussing call monitoring feedback with supervisors to improve performance. About You The ideal candidate: Is a recent or fresh graduate in IT, Computer Science, Computer Engineering, or a related field. Possesses good communication skills. Can work on a shift schedule. Benefits Competitive HMO benefits with 175k MBL and two free dependents upon regularization. Punctuality bonus and generous vacation policy. Work-life balance and a culture of diversity and inclusion. Training & Development Opportunities for learning and development, including programs that foster a culture of belonging and provide networking through 20+ affinity groups. Career Progression Potential for career growth through mentorship, new tasks, and learning different aspects of the business. How to Apply Submit your application through the provided link. Click the "Apply on employer site" button on this page. This job may close before the stated closing date, you are encouraged to apply as soon as possible. #J-18808-Ljbffr



  • Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: Healthcare Client Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CityWork Schedule: Shifting hours in line with U.S. healthcare operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable back-office and patient support services. We're looking for...


  • Cebu City, Philippines Web.com Full time

    Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all...


  • Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱80,000 - ₱120,000 per year

    Now Hiring: Healthcare Service & Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CitySchedule: Shifts in line with U.S. client operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable support services. We're looking for motivated individuals who are ready to thrive...


  • Cebu City, Philippines Northwestern University Full time

    Handle inbound and outbound customer calls, providing excellent service at Newfold Digital, a leading web technology company. Your Role Key responsibilities include: Handling inbound customer calls for sales, retention, troubleshooting, and cancellations. Making outbound follow-up calls during scheduled hours. Achieving productivity, quality, sales, and...


  • Makati City, National Capital Region, Philippines OpenText Full time ₱1,200,000 - ₱2,400,000 per year

    OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...


  • Cebu City, Philippines NCR Atleos Full time

    Overview Join to apply for the Associate Software Support Specialist role at NCR Atleos . About NCR Atleos: NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across...


  • Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱300,000 - ₱450,000 per year

    OverviewA Product Support Agent is an experienced Customer Service Representative responsible for delivering exceptional support to both internal and external stakeholders. This role offers a unique opportunity to help build a new team focused on onboarding new clients into the HomeWiseDocs system and processing critical forms related to the purchase or sale...

  • Team Leader

    1 week ago


    Cebu City, Philippines Strategic Office Support Inc. Full time

    Position Title: Team Leader Location: Onsite - Ebloc 3 Bldg, Geonzon St., Asiatown IT Park, Lahug, Cebu City Employment Type: Full-Time Department: Operations Start Date: ASAP We are looking for a motivated and experienced Team Leader to manage and support a team of Healthcare Associates in a fast-paced environment. The Team Lead will be responsible for...


  • Cebu City, Philippines NCR Atleos Corporation Full time

    Associate Software Support Specialist page is loadedAssociate Software Support Specialist Apply locations CEBU CITY, PHL time type Full time posted on Posted Yesterday job requisition id R About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational...

  • Product Associate

    20 hours ago


    Makati City, National Capital Region, Philippines One Depot Full time ₱240,000 - ₱480,000 per year

    JOB OVERVIEWThe Product Associate will support the product management and sales teams in handling product coordination, pricing, and vendor-related activities. This role ensures that product information, pricing, and promotions are accurate and updated while coordinating closely with Sales, Presales, Procurement, and Marketing teams to achieve business...