Team Leader

3 weeks ago

Cebu City, Philippines Strategic Office Support Inc. Full time

Position Title: Team Leader

Location: Onsite - Ebloc 3 Bldg, Geonzon St., Asiatown IT Park, Lahug, Cebu City

Employment Type: Full-Time

Department: Operations

Start Date: ASAP

We are looking for a motivated and experienced Team Leader to manage and support a team of Healthcare Associates in a fast-paced environment. The Team Lead will be responsible for ensuring team performance meets client requirements, maintaining high levels of productivity, and fostering a positive, performance-driven culture.

Responsibilities
  • Set clear team goals and motivate team members
  • Help to setup an inspiring team environment with an open communication culture
  • Oversee daily operations, delegating tasks and setting deadlines
  • Identify training needs and provide coaching
  • Interact with team members to receive their feedback and help resolve any problems
  • Supervise team performance and prepare reports on its metrics
  • Encourage high performance, creativity, and risk-taking
  • Improve team's productivity
  • Administer monthly scorecards to track associates' KPI reliability
  • Assist in coordinating PTO requests
  • Check process updates and assist new team members with onboarding
  • Develop and maintain team-building activities
  • Latitude of work is not just for one role
  • Handle associates with various roles
Qualifications
  • Proven experience in a leadership role for a BPO company
  • Strong communication skills both written and oral
  • Ability to manage and motivate a diverse group of individuals
  • Excellent problem-solving and decision-making skills
  • Demonstrate ability to foster a positive and collaborative team culture
  • Strong organizational skills and attention to details
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