Junior Technical Support Engineer

Junior Technical Support Engineer (CPaaS) page is loaded## Junior Technical Support Engineer (CPaaS)locations: Cebu-8x8 Asia: Manila-8x8 Asiatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R15928x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.Learn more on our company website at follow our pages on , , and . We are looking for a Technical Support Engineer to take part in the daily operations of our communications platform. You will be part of the Customer Support & Operations team, responsible for the technical support and monitoring of our real-time, cloud-based infrastructure. This role sits in Cebu, Philippines and reports to the Global Technical Support Manager. Our ideal candidate will have a professional technical support background or come from similar systems administration, NOC or operations roles. You will become part of our 24/7 shift schedule to ensure around the clock, first-class technical support for our customers. **Responsibilities:*** Provide reactive and proactive customer support to ensure the best quality of service.* Address customer service desk queries and collaborates with our technical teams on more complex queries.* Monitor, resolve and escalate cloud infrastructure-related issues.* Interact with our customers’ and partners’ developers and support teams to resolve service delivery problems.* Perform daily checks, troubleshooting, and testing to ensure full availability of our APIs and services.* Work cross-functionally with Engineering, Product, Sales and Procurement teams to improve products and processes.**Desired Skills & Experience:*** 1-5 years of experience in professional technical support, systems administration, NOC or Operations role.* Familiar with troubleshooting and resolving QoS (Quality of Service) related issues.* Experience in supporting SMS, ChatApps, Voice or Video in an Operational environment is an advantage* Basic SQL and Unix skills will be preferred* Experience working in a changing and fast-paced environment.* Excellent judgment to prioritize customer issues based on their urgency and severity.* The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.* Fluency in English – written and verbal* A great team player with excellent communication skills.* Strong analytical, problem solving & multitasking skills.* Work on own initiative in a dynamic and fast-paced business environment #LI-MM18x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the .View the in English and Español.View the in English and Español.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include “Reasonable Accommodation” in the subject line)Our Job Applicant Privacy Notice can be found .Tell us more about yourself and your career aspirations. Share your CV and let us know what you're passionate about and what you are looking for. At 8x8, we're constantly seeking talented individuals like you to join our team and contribute to our success.Whether you're a seasoned professional or just starting your career journey, we believe in nurturing talent and providing opportunities for growth. Take the next step with us and explore how your skills and aspirations align with our dynamic organization.Navigating our interview process is an opportunity for us to learn about each other and ensure mutual alignment for success within our team. Here's an example of a recommended interview process:**Initial Discussion**: We begin with an introductory conversation with our Talent Acquisition Partner to understand your background, experiences, and career goals. This step helps us assess how your skills and aspirations align with our team's objectives and allows you to learn more about 8x8.**First Round Interview**: The first interview involves a skills evaluation to gauge your proficiency in relevant areas and ensure you have the necessary expertise to thrive in the position. Additionally, we will discuss how your unique experiences and background can enhance our team dynamics and your interest in the role.**Second Round Interview:** The second interview is a technical assessment. This round dives deeper into your technical expertise and problem-solving abilities, providing a more comprehensive understanding of your capabilities and how you might contribute to our projects and objectives.**Final Interview:** The last step is meeting with our leadership team. Here, we discuss how your role will contribute to our company's goals and values. This interview is about ensuring your alignment with our mission and culture at 8x8 and it gives you the chance to ask any high-level questions about 8x8 and our strategic direction. Depending on the role, this stage may also include a panel interview or a presentation/business case to further assess your skills and fit within our organization.Throughout the process, we prioritize transparency and strive to provide timely feedback. We value your time and commitment, aiming to make this experience informative and respectful.***Disclaimer:*** *Please note that the actual order and number of interviews may vary depending on the specific role and seniority level. We strive to tailor our process to best fit each position and candidate.****Note:*** *Team collaboration and alignment with our values are important to us. During the interview process, you'll engage in a collaborative discussion with our team members. This interview offers insight into our culture, ongoing projects, and daily operations while allowing you to demonstrate your collaborative skills and potential contribution to our team dynamic.*#J-18808-Ljbffr