Technical Support Engineer

4 weeks ago

Manila, Philippines DXC Technology Full time
Overview

The Application Operation support engineer in the Delivery organization is an important role ensuring critical applications used by the customer are up and running to meet business requirements. The role brings together competencies in incident, change, problem, capacity and performance and configuration management, and owns the availability assessment. The focus is on the availability of services and presenting the team's performance to the supported accounts.

Responsibilities
  • Build strong working relationships with Technical Supervisor, Customer Service Agent and tower support and technology teams.
  • Demonstrate awareness of the customer’s business and in-depth knowledge of the customer’s environment and support processes.
  • Comply with ITSM & SLA standards by observing the Incident Management lifecycle processes.
  • Be proactive to anticipate issues or situations that impact service availability and critical response time, take necessary mitigation steps, escalating to management when appropriate.
  • Support and assist the Technical Supervisor with documentation libraries for responsible areas, ensuring compliance with internal standards; update the documentation as needed.
  • Escalate as the Application Operations Support Engineer 1 when working with the vendor and with the customer as needed.
  • Create and update technical documents that Level 1 engineers will follow for support.
Mandatory Skills
  • Autosys R13/R14: environment set-up; start/stop/ice/hold jobs; batch forecasting/listing; create/delete/update calendars; investigate/resolve problems; best practices; prefix access; SNOW Job Info Update.
  • Understand infrastructure components of FHv5.5: create/update accounts including push-push, pull-push, MF & NAS; validate/clear stuck files; create/renew SSH Keys/SSL certs/passwords; investigate/resolve file transfer failures; retrieve and understand log content; understand FHv5.5 feedhub form, QA process and testing; understand feedhub outage resolution process.
  • Support Informatica requests to stop/start/status workflows via GUI; retrieve workflow and session logs; understand and navigate project folder structure; understand server infrastructure; understand interaction between Autosys and Informatica; processes for requesting new project folder creation and access to the new project folder (WMT).
  • Familiar with GWPT related queue managers and critical channels.
Seniority level
  • Associate
Employment type
  • Full-time
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Technical Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines AX Talents Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are seeking a highly skilled Technical Support Engineer to provide expert-level support for our energy storage and inverter products based in Manila, the Philippines. This role is critical for ensuring customer satisfaction, driving product adoption, and staying ahead of technical trends in the renewable energy market. Key...

  • Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Zenith United Electric Corp Full time ₱900,000 - ₱1,200,000 per year

    Job Objectives:Contribute to the achievement of company sales targets through technical support and assistance for EMS brand portfolio to ensure specifications; address customers/ projects' technical requirements in order to close the sales/ win identified projects.Essential Functions:Conduct visitations with Technical Specifiers to build business...

  • Technical Support Engineer

    5 days ago

    Manila, National Capital Region, Philippines Atmail Full time ₱900,000 - ₱1,200,000 per year

    Do you want to work an afternoon/evening shift? Are you a talented Technical Support Engineer with over 3 years' experience in supporting customers with email server technology? Do you have a bachelor degree or equivalent in IT? This newly created role will allow you to take your career to the next level at a progressive company with it's head office based...

  • It Technical Support Engineer

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Opportunities for growth, freedom to choose your path and pace Technical Support Engineer Posted 1 day ago Job Description Role Summary: The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in...

  • Technical Support Engineer

    7 days ago

    Manila, National Capital Region, Philippines AFAQY Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionAFAQY is a leading IT and IoT service provider in Saudi Arabia and the MENA region, andthe required job will be in Oman Muscatworking with a diverse range of reputable clients across various industries. Since its launch in 2005, AFAQY has earned the trust of local and regional clients by developing state-of-the-art solutions to automate...

  • Technical Support Engineer

    1 day ago

    Manila, National Capital Region, Philippines Genesys Full time ₱900,000 - ₱1,200,000 per year

    locationsManila, PhilippinesManila (Flexible)time typeFull timeposted onPosted Todayjob requisition idJR108335Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...

  • Technical Support Engineer

    4 weeks ago

    , Metro Manila, Philippines Forethought Full time

    Overview Join to apply for the Technical Support Engineer role at Forethought . Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Forethought's AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding...

  • Technical Support Engineer

    1 week ago

    , Metro Manila, Philippines Zenith United Electric Corporation Full time

    Be among the first 25 applicants Direct message the job poster from Zenith United Electric Corporation Contribute to the achievement of company sales targets through technical support and assistance for EMS brand portfolio to ensure specifications; address customers/ projects' technical requirements in order to close the sales/ win identified projects. ...

  • Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines XML International Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:We are seeking a skilled and customer-focused Technical Support Engineer to provide timely andeffective support to our employees in the Philippines and across the APAC region. The ideal candidatewill be responsible for diagnosing and resolving hardware, software, and network-relatedissues, supporting onboarding/off boarding processes, and...

  • Technical Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines Artiflex Information Technology LLC Full time ₱1,440,000 - ₱2,400,000 per year

    Job Description: First-Level Support Engineer (Network & Systems)Position OverviewWe are seeking a skilled First-Level Support Engineer to provide technical assistance and troubleshooting for firewall, endpoint security, wireless networks, and system administration tasks. The ideal candidate will have a strong foundation in IT infrastructure, excellent...