Technical Support Representative | Bacolod
4 weeks ago
Technical Support Representative | Bacolod Ubiquity Global Services, Inc. At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Technical Support Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What You’ll Do: Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers. Handle customer inquiries via phone, email, or chat with professionalism and accuracy. Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools. Continuously learn about our products, services, and processes to enhance the customer experience. Heart: Build meaningful connections with every interaction. Show genuine care and empathy in addressing customer needs and concerns. Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture. Uphold our commitment to diversity, inclusion, and respect in all communications. Hustle: Demonstrate resilience and a drive to deliver excellence. Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores. Adapt to challenges with a proactive mindset and a solutions-oriented approach. Work collaboratively with team members to improve processes and achieve shared goals. What We’re Looking For: At least 6 months BPO of end-user/technical support experience Preferably handled End-user support system. At least SHS/High School Grad (old curriculum). Exceptional communication skills—both verbal and written. A knack for problem-solving and thinking on your feet. Ability to work under pressure while maintaining a positive and professional demeanor. A high level of adaptability to embrace new tools, technologies, and procedures. Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed Why Join Us: Head: Access to career development programs that help you grow professionally and personally. Heart: Be part of a people-first culture that values your contributions and supports your aspirations. Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated. At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day. Apply today and start your journey with Ubiquity Working Location 2nd floor, Ayala Malls Capitol Central, Gatuslao St, Bacolod, 6100 Negros Occidental, Philippines If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, forces you to invest or raise funds, collects illicit benefits, or other illegal situations. #J-18808-Ljbffr
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