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Campaigns Supervisor

4 weeks ago

Manila, Philippines LexisNexis Risk Solutions Full time
.## **Job Description**This is a hybrid position that will focus on two main things: people leadership and marketing automation management.**Accountabilities:****As a people leader:*** Ensure a proactive and consultative relationship with all business units supported* Manage stakeholder expectations regarding deadlines, quality and efficiency and implement critical actions as required* Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations* Facilitate Employee growth, training and progress through various means* Ensure new employees are oriented to the organization, its policies, facilities, etc* Ensure optimal performance of members; develop and implement PIP if performance is not adequate* Drive key initiatives to facilitate team process improvement and operational effectiveness* Maintain daily/weekly/monthly reports; Submit regular operation performance status reports to local RX leadership and stakeholders**As marketing automation lead:*** Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards* Will be mainly responsible in training all new hires, as well as upskilling current members, particularly in the technical aspect of the role* Responsible for email marketing program development and execution, including creation of end-to-end customer journey, campaign canvas, segmentation, testing, and deployment, and continually evaluate these for improvements.* Develop strategic partnerships with various stakeholders relative to marketing automation opportunities* Define KPIs, establish benchmarking per applicable criteria, create reporting, analyze campaign performance. Create recommendations to improve campaigns continuously.* Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI* Establish RXPH as a COE for email campaigns / marketing automation**Qualifications:*** Must possess at least a Bachelor's/College Degree in marketing, business management or other related fields* Must have at least 5 years’ of working experience in the similar capacity, but preferably in email marketing or email automation* At least 3 years of people management experience* Applicants must be willing to work in flexible/rotating schedule depending on business needs* Must be familiar in using email automation tool such as Eloqua (preferred), Pardot, Mailchimp, any other similar tool* Strong knowledge in Microsoft Word, Excel and PowerPoint* Strong analytical, quantitative and deductive reasoning skills* Good communicator and strong presentation skills* Experience in events and events management a plus* Strong written and verbal communication, problem solving, project management and delegation skills* Strong sense of ownership relating to tasks and responsibilities* Ability to work under pressure* Deadline-driven and attention to detail* Organized and very systematic in handling tasks at hand* Very proactive in stakeholder management, project ownership and team coordination* Very decisive and results oriented* Project and time management skills demonstrated by the ability to manage a number of projects at the same time* Strong commitment to performance and team successRELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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