Sales Campaign Supervisor

3 weeks ago


Metro Manila Philippines Buscojobs Full time

Overview

The Sales Campaign Supervisor is responsible for the day-to-day supervision of telemarketing drive, which includes monitoring of attendance, database usage, and sales performance.

The job requires someone with attention to details, analytical, and results-oriented. He/ she should be able to consistently analyze performance, and present solutions in a timely manner.

He/she should be able to conduct training sessions, and present campaign performance reports to management in an articulate and professional manner.

Responsibilities
  • Engagement Monitoring
    • Submission of Agents Attendance Report
    • Submission of statistics of daily performance
    • Implementation of campaign strategies
    • Coordination with Teleperformance (TP) for all issues related to the campaign
  • Sales and Operations Analysis
    • Review of performance per agent/group
    • Review of sales and non-sales voice files
    • Draft recommendations/corrective actions
  • Training and Development
    • Regular training sessions for agents
    • Revision of frequently asked questions (FAQs) and rebuttals
    • Mock calls for new agents
  • Other
    • Handle other assignments to be given by the EVP or head of office
Qualifications
  • Bachelor\'s degree in Business
  • With at least 3-year related job experience to Sales Operations & Development Officer
  • Analytical, results-oriented and with great attention to details
  • Strong problem-solving skills
  • Has good time management skills and high-level interpersonal skills
  • Ability to work independently and as part of the team.
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