
Customer Support Specialist
3 weeks ago
Overview
Role Summary: 1
- Laptop to be provided (pickup from Makati Office)
- Resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels.
- Identify and assess customer needs to achieve satisfaction.
- Handle customer communication and/or concern through various channels (i.e., calls, chat, emails, etc.)
- Follow communication procedures, policies, and guidelines.
- Handle customer order requests received from various channels.
- Follow order processing procedures, policies, and guidelines.
- Contribute to team effort by reaching related results as needed.
- Recommend potential products/services to management by collecting customer information and analyzing customer needs.
- Build sustainable relationships of trust through open and interactive communication within the team.
- Perform additional tasks or projects assigned
- Bachelor’s degree in a related field
- At least two (2) years of telemarketing and phone sales experience
- A competitive communicative competence
- Experience using CRM/Sales software preferred
- Strong sense of commitment to the organization’s goals and values
- High flexibility in shifting schedules and extended working hours
- Career Level: Junior to Mid
- Work Location: Muntinlupa City
- Work Setup: Fully RTO
- Job Type: Project-based
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