Customer Support Specialist

7 days ago

Muntinlupa, Philippines AI Acquisition Full time

AI Acquisition is a global category leader in AI service provider enablement, operating globally with the US as its primary market. The company combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure to deliver immediate value to its multiple agency customers and small and medium businesses worldwide.

We are seeking Customer Support Specialists (Virtual Assistants) to join our Heartbeat team and play a key role in supporting our community as part of our AI Incubator Team. You will help keep our community engaged, respond to member inquiries, manage communications across Slack and inbox channels, and ensure smooth coordination during beta testing periods.

This is a full-time, remote position (40 hours/week) with multiple shift options. If you thrive in a fast-paced environment, love helping people, and enjoy building strong connections with a community, this role is perfect for you.

Responsibilities
  • Respond promptly to community inquiries through the inbox with empathy and professionalism.
  • Monitor and guide conversations in Slack, supporting beta testers and sharing updates.
  • Keep the energy elevated by sparking community engagement and celebrating wins.
Requirements
  • Email & Calendar Management: Efficiently organize inboxes, respond to emails professionally, schedule meetings, and manage reminders.
  • Document & File Management: Create, edit, and organize documents in Google Workspace, maintain spreadsheets, and use clear naming conventions.
  • Communication Tools: Proficiency with Slack, Zoom, Google Meet (setting up meetings, sharing screens, recording sessions).
  • Task & Project Management Tools: Familiarity with Asana, ClickUp, or Notion (assigning and tracking tasks, visualizing progress).
  • Basic Tech Troubleshooting: Resolve login issues, file-sharing problems, or minor tool glitches quickly and adapt to new software when needed.
Soft Skills
  • Strong written communication and professional tone.
  • Excellent time management and organization — ability to prioritize tasks and meet deadlines.
  • High attention to detail — double-checking schedules, data, and deliverables.
  • Proactive problem-solving — anticipate needs, handle issues independently, and suggest solutions.
  • Adaptability — comfortable adjusting to new tools, workflows, and shifting priorities.
Benefits
  • Competitive Pay: $7–$8/hour (Full-Time – 40 hours/week)
  • Remote Flexibility: Work from anywhere — just bring your energy and a reliable internet connection.
  • Multiple Shift Options: Choose the schedule that works best for your life.
  • Be Part of Something Big: Join our AI Incubator Team and contribute to a fast-growing, innovative community.
  • Skill Growth: Build experience in customer support, community engagement, and communication — skills that can lead to future leadership opportunities.
  • Positive, Supportive Culture: Work with a team that celebrates wins, values your input, and helps you grow.

This isn’t just another support job — it’s your chance to be the heart of our community, create positive experiences every day, and grow with a team that’s building something amazing.

#J-18808-Ljbffr

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