Sr. Support Associate

6 days ago

Southern Manila District, Philippines Amazon Jobs Full time

The Quality Assurance Associate will conduct image quality assurance work and make informed decisions based on specifications and instructions. The candidate will be responsible for addressing and responding to issues and requests raised by internal teams in a timely manner. The QA Associate ensures efficient resolution of image-related issues and quality compliance by following SOPs and adapting to process updates. This role requires technical expertise, strong attention to detail, stakeholder management skills, and flexibility in maintaining quality standards. The candidate should demonstrate professionalism, the ability to work independently, navigate decision-driven workflows proficiently, and effectively utilize internal tools for data tracking.

Overview

Onsite at our office in Pasay City 5x a week, following an 11:00 AM – 8:00 PM shift.

Responsibilities
  • Execute daily image quality reviews following standard SOPs, while meeting productivity and quality goals.
  • Handle trouble tickets by investigating image-related issues and providing timely resolutions.
  • Identify issues and promptly communicate challenges to Team Leader or Managers.
  • Identify opportunities for process improvement and actively contribute to proposed initiatives through data-driven analysis.
  • Ensure timely and effective communication with internal teams via emails or calls on job-related tasks, seeking guidance when necessary.
  • Serve as a mentor and/or trainer, actively supporting the development of the team members.
  • Demonstrate flexibility in adhering to shift patterns as required by the business, and the ability to work on weekends if operational needs arise.
Qualifications
  • Education: Bachelor's degree in a relevant field (e.g., Quality Management or related discipline).
  • Experience: 1–3 years in areas such as Ecommerce, Online Content Management, or Customer Support; proven experience in issue identification and resolution via ticketing systems, including quality monitoring and SOP compliance verification.
  • Proficiency in MS Office Suite, particularly Excel; advanced MS Excel skills.
  • Excellent written and verbal English communication skills with the ability to document issues clearly and interact effectively with stakeholders.
  • Detail-oriented, analytical, proactive in identification and problem-solving; able to troubleshoot issues and convey questions to QA Specialists/Leads to address root causes.
  • Ability to multitask, prioritize effectively, and maintain strong organizational skills.
  • Be comfortable with ambiguity and curious to learn new skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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