BPO Sr. Executive

3 weeks ago


Southern Manila District, Philippines TASQ Staffing Solutions Full time

About the job Sr. Executive - Process Training (MOA Pasay) | Hybrid Work Setup: Hybrid (MOA Pasay) Work Schedule: Mid Shift Requirements: 2 years of experiencing in Training BPO Good communication skills Basic knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook Responsible for Support for current New-Hire Training then Full Facilitation of Future New-Hire Training Classes, reporting, and feedback to the agent. At least 2nd Year College / 72 Units | Bachelor's Degree (Any course) Basic knowledge of editing tools Adobe Responsibilities: Conduct New Hire training for Process based on the agenda Create PKT (Process Knowledge Tests) to understand opportunities in Operations which willbe the outcome of a TNA and action plans. Create a Training Needs Analysis and create action plans based on TNA and opportunitiesto support Operations. Collaborate with the CE (Customer Experience), Quality Analyst and Pre Process Trainingteam in making suggestions in enhancing training agenda. Provide feedback to associates / trainees based on progress in training Complete required reports for tracking and communicating training progress at differentlevels Conduct coaching sessions to trainees and agents towards performance improvement. #J-18808-Ljbffr



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