Operations Manager

Overview The Operations Manager is responsible for the overall vision, direction, and performance of the entire brand across all locations. You lead with strategy, guide long-term planning, and unify execution across departments, balancing guest experience, people development, operational systems, and profitability. As a steward of the brand, your focus is to grow it meaningfully while staying true to its core identity and delivering a guest journey unlike any other. Reports to: Operations Director Direct Reports: Area Managers Key Responsibilities Strategic Financial Management Lead brand-wide financial planning and budgeting in coordination with Finance and Operations. Coordinate with departments involved with pricing structures, promotion mechanics, and product mix strategies aligned with profitability goals. Monitor sales and cost trends across the brand and identify macro-level risks and opportunities. Drive brand growth with sustainability, innovation, and long-term value in mind. Operational Strategy Define and maintain brand-wide non-negotiables for store system, cleanliness and compliance. Guide the rollout and refinement of operational SOPs, tools, and audit systems in partnership with relevant departments. Lead root cause analysis for recurring pain points across stores and drive brand-wide resolution strategies. Set standards for reporting, reviews, audits, and cross-functional collaboration. Ensure brand readiness for expansion in terms of scalability, consistency, and infrastructure. People Learning & Growth Strategy Define the leadership competencies for all brand-level roles and align training accordingly. Lead succession planning and talent development across Area Managers Build a culture of coaching, psychological safety, and performance accountability. Collaborate with HR and Training to align onboarding, certification, and growth pathways with brand expectations. Uphold values-driven leadership and maintain a strong people-first culture at all levels. Customer Obsession Define the desired guest experience for service, store environment and SOPs and ensure it is embedded in all stores under the brand. Use data, feedback, and market research to enhance the brand’s differentiation and relevance. Collaborate with relevant departments to ensure a unified brand journey across all guest touchpoints. Lead innovation in guest experience without compromising operational feasibility or brand integrity. Oversee service audit frameworks and guest satisfaction metrics to guide strategy and coaching. What we want We’re looking for an Operations Manager who thrives on building structure, developing people, and driving results across multiple locations. You’re the kind of leader who can set clear standards, align teams, and ensure every store delivers a consistent guest experience. You know how to balance financial performance with operational excellence, and you’re not afraid to step in to solve problems head-on. You’re strategic, people-focused, and committed to scaling the brand while protecting its core values. What You Bring to the Table At least 3 to 5 years of experience in a senior leadership role overseeing multiple restaurant units or an entire brand. Strategic mindset with strong financial acumen. Proven leadership and mentoring skills across levels. Excellent communicator and collaborator. Strong sense of brand, product, and guest experience. Highly organized and analytical with a bias toward execution quality. Seniority level Director Employment type Full-time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr