Technical Client Success Manager

Job title: Technical Client Success Manager
Employment Type: Full Time - Remote with Philippine Employment Benefits: Health Care, Social Security Contribution, Paid Leave, 13-Month, etc.
Job Description
How you'll make an impact:
As our Technical Client Success Manager , you'll play a pivotal role in ensuring client satisfaction and project success. You'll act as the bridge between our clients often fast-growing startups and our internal team of developers who build AI-powered automations.
You are not expected to have prior AI experience. What were looking for is someone with a strong foundation in client success, project coordination, or account management especially in a technical or software-driven environment.
What makes this opportunity exciting is that you'll receive direct training and exposure to cutting-edge AI tools, terminology, and workflows. You'll learn how AI agents, no-code automations, and systems like ChatGPT, Zapier, and Make.com come together to solve real-world business problems. This is a high-growth, high-learning role with huge upskilling potential for anyone interested in the future of tech.
Core Responsibilities:
Client Onboarding & Discovery

• Lead client onboarding and capture key goals and pain points.
• Turn client input into scoped-out project briefs for internal teams.
• You'll receive training on AI concepts and tools so you can confidently translate needs into solutions.
  
  

Project Coordination & Delivery

• Act as the main point of contact for assigned clients.
• Write clear task briefs and track deliverables.
• Keep timelines, communications, and expectations in sync between clients and internal teams.
  
  

Light QA & Technical Understanding

• Review developer output to ensure it aligns with client expectations.
• While you wont build anything yourself, youll be exposed to workflows using tools like ChatGPT, Zapier, Make.com, and APIs.
• Training and support will be provided to help you grow comfortable with AI systems and terminology.
  
  

Client Relationship Management

• Build trust and rapport with clients.
• Identify additional ways to support them through automation and systemization.
• Participate in upsell, renewal, and feedback loops alongside the founder.
  
  

Required Experience

• 2+ years in Client Success, Account Management, or Project Coordination
• Background working with a technical product or service (e.g. software, SaaS, agency, CRM, martech, or similar)
• Strong written/verbal communication in English
• Detail-oriented, organized, and able to juggle multiple clients or projects
  
  

Nice To Have (Not Required)

• Familiarity with platforms like Zapier, Make.com, Airtable, or Slack
• Past exposure to AI, automation, or no-code tools
• Experience working with startups, agencies, or fast-paced teams
  
  

Schedule & Location Setup
Location: Fully Remote
Schedule: 3pm-12am Manila Schedule
Work Days : Monday to Friday

• Overtime + Weekend Work occasionally needed.
  
  

Supervisory Contract : Not subject to Holiday Premium, Night Shift Differential, OverTime
Benefits:

• Philippine Employment, Work from Home, SSS, PhilHealth, Pag-IBIG, Private Health Insurance, 13th Month Pay, Annual Pay Raise, Above-Market Pay, 15 Days of Leave Credits (6 Sick, 6 Vacation, 2 Emergency, 1 Birthday), Paid Birthday Leave, Stable Employment, Skills Development Opportunities
  
  

Permitted Holidays Leave: - Jan 01, New Years

• May 01, Labor Day
• Dec 24, Christmas Eve
• Dec 25, Christmas Day
• Dec 31, New Years Eve
  

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Technology, Information and Internet

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