Senior Technical Support Advocate

2 weeks ago

Dasmariñas, Philippines Boldr Full time

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries, with plans to employ over 5,000 by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

This position involves providing hands-on technical troubleshooting, feature explanations, and best practice guidance for our product. The Technical Support Advocate will support customers, partners, and colleagues in a fast-paced environment, maintaining professionalism, understanding our services, and ensuring high client satisfaction.

WHY DO WE WANT YOU

We seek impact-driven individuals passionate about helping Boldr grow and achieve our purpose. Our team members are expected to give their 110%, share their talents and quirks, and embody our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

  • Provide technical support via phone, email, and chat
  • Respond promptly to customer inquiries in accordance with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues when necessary
  • Stay updated with evolving technologies and adapt to process changes
  • Participate in training to enhance skills and knowledge
  • Share knowledge with the team and assist in training new members
  • Deepen understanding of client products and services
  • Ensure customer satisfaction through prompt responses
  • Support team collaboration and take on additional responsibilities as needed

YOU ARE…

  • Curious and authentic, embodying #beboldr
  • An analytical, critical thinker attentive to details
  • Passionate about client satisfaction

YOU HAVE…

  • At least 3+ years of technical support experience, primarily supporting via email and chat
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences and exceeding expectations
  • The ability to thrive in a dynamic environment
  • Metrics-driven with experience handling high volumes of interactions
  • Strong conflict resolution skills and even temperament
  • Effective written communication skills, conveying tone appropriately
  • Creative problem-solving abilities
  • Excellent judgment and empathy
  • A proactive attitude with minimal supervision

Plus Requirements

  • Support team initiatives and collaborate on projects
  • Identify opportunities to contribute to team growth
  • Gather and share customer insights to improve experience
  • Passion for customer experience
  • Experience working remotely as part of a team with little supervision
  • Knowledge of SQL and databases
  • Experience with log-monitoring tools like Datadog
  • Proficiency in English (written and spoken)
  • Private Health Insurance
  • Paid Time Off
  • Training & Development
#J-18808-Ljbffr

  • Senior Software Developer

    2 weeks ago

    Dasmariñas, Philippines GPC Full time

    Senior Software Developer (Support Engineer - Break-Fix) Job Description: GPC Philippines Corporation is currently seeking a Senior Software Developer for a US-based client. This position will work Philippine daytime hours (typically 8:00 AM to 5:00 PM PHT) and is applicable to Philippine-based legal residents and citizens only. Job Description This is an...

  • IT Technical Support

    4 days ago

    Dasmariñas, Calabarzon, Philippines Mofel's Food International Full time ₱30,000 - ₱60,000 per year

    Key Responsibilities:1. Technical Support and TroubleshootingProvide level 1 and 2 IT support to end-users across departments (office and production).Diagnose and resolve hardware, software, printer, scanner, and network issues.Respond promptly to helpdesk tickets, system alerts, and emergency IT requests.Support production operators and supervisors with...

  • Customer Advocate

    2 weeks ago

    Dasmariñas, Philippines Boldrimpact Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Senior Product Manager

    1 week ago

    Dasmariñas, Philippines MicroSourcing Full time

    Overview Senior Product Manager (Technical Product) at MicroSourcing. Work from Home | Nightshift. What You'll Do Build and maintain relationships with key stakeholders to understand their needs and gain buy-in for our solutions Translate technical capabilities into compelling narratives that demonstrate clear business value Create and deliver presentations,...

  • Customer Support Representative

    24 hours ago

    Dasmariñas, Philippines Flex Full time

    Overview Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3...

  • Technical & Quality Supervisor

    4 days ago

    Dasmariñas, Calabarzon, Philippines House of Franchise, Inc Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description:We are seeking a highly skilled and motivated Technical Supervisor to oversee our R&D and Quality Assurance functions. This role is crucial in ensuring continuous product innovation, process optimization, and compliance with food safety and regulatory standards. The Technical Supervisor will lead a team of specialists to deliver high-quality...

  • Support Analyst

    2 weeks ago

    Dasmariñas, Philippines Harris Global Business Services (GBS) Full time

    Overview Join to apply for the Support Analyst role at Harris Global Business Services (GBS) SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for utilities and their customers. We’re looking for an experienced...

  • Technical & Quality Supervisor

    4 days ago

    Dasmariñas, Calabarzon, Philippines House of Franchise Pvt. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:We are seeking a highly skilled and motivated Technical Supervisor to oversee our R&D and Quality Assurance functions. This role is crucial in ensuring continuous product innovation, process optimization, and compliance with food safety and regulatory standards. The Technical Supervisor will lead a team of specialists to deliver high-quality...

  • Senior Frontend Engineer

    1 week ago

    Dasmariñas, Philippines Social Discovery Group Full time

    Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming -...

  • Technical Editor II

    2 weeks ago

    Dasmariñas, Philippines Certara Full time

    Overview The Technical Editor II expertly edits documents per client/Certara specifications, templates, style guides, and other guidance documents taking into consideration business goals, project deliverables, timelines, and budgets. The Technical Editor II can quickly and accurately switch from one client specification to another and work with multiple...