Software Support Consultant

4 weeks ago

Manila, Philippines Dye & Durham Corporation Full time

Description

As a Software Support Consultant , you’ll be the first point of contact for Unity PMS clients, supporting both new and long-standing users as they navigate our platform. Your role is central to delivering an exceptional user experience — from onboarding and training to supporting and troubleshooting accounting and legal workflows.

You'll be responsible for handling client queries across multiple channels, identifying user errors versus system bugs, assisting with migrations, managing reporting and invoicing tasks, and contributing to continuous product improvement through customer feedback.

This role also offers the opportunity to cross-train across other Dye & Durham software products such as Terrain, Open Practice, ATOM, Matter Centre, Conveyancing Manager, and SettsPlus , broadening your impact and skillset.

Key Responsibilities
  • Provide customer support via calls and emails using the Zendesk ticketing system
  • Identify and resolve technical issues, distinguishing user error from software bugs
  • Onboard and train new users via online sessions and video conferencing tools
  • Assist clients with accounting processes, reporting, and end-of-month procedures, including trust accounting
  • Work with integration partners and authorities to ensure smooth data exchange and order fulfilment
  • Maintain and update product documentation and Knowledgebase articles
  • Escalate system maintenance or outages to relevant stakeholders
  • Ensure all internal systems and client databases are up to date
  • Collaborate with the national support team and contribute to product enhancement discussions
  • Provide general support across the broader Software Solutions team when needed
Skills, Knowledge and Expertise
  • Customer service experience in a tech-focused role (legal or conveyancing sectors preferred)
  • Familiarity with Unity PMS (formerly NebuLAW) or similar practice management software (highly regarded)
  • Familiarity with legal landscape and workflows
  • Salesforce administration and reporting experience (preferred)
  • Xero, NetDocuments or iManage experience (preferred)
  • Strong problem-solving skills with an ability to deliver practical, customer-focused solutions
  • Proficiency in Microsoft Office, particularly Excel
  • Excellent verbal and written communication skills
  • Ability to work effectively in a collaborative, high-volume support environment
  • A proactive approach and strong attention to detail
  • Salesforce Administrator Certification (highly desired)
Benefits

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning.

#J-18808-Ljbffr

  • Software Support Consultant

    17 hours ago

    Manila, Philippines Dye & Durham Corporation Full time

    Software Support Consultant Department: Operations Employment Type: Permanent - Full Time Location: Manila Description As a Software Support Consultant , you will be the first point of contact for both new and existing SettsPlus clients. Your expertise in software support, accounting, and/or the conveyancing industry will be key in helping clients navigate...

  • Associate Consultant

    3 weeks ago

    Manila, Philippines Check Point Software Full time

    Overview We are looking for Associate Consultants who aspire to be Professional Services Consultants in the IT and network security industry. There will be an intensive training program to groom you to be a future Professional Services Consultant. This role requires high level expertise in Check Point software technologies for on‑premises deployment or in...

  • Associate Consultant

    1 week ago

    Manila, National Capital Region, Philippines Check Point Software Full time ₱1,200,000 - ₱2,400,000 per year

    Why Join Us?We are looking for Associate Consultants who aspired to be a Professional Services Consultant In the IT and network security industry. There will be an intensive training program for to groom you to be future Professional Services Consultant.All Professional Services Consultants requires a high level of expertise in Check Point software...

  • Support Consultant

    7 days ago

    Bonifacio Global, Metro Manila, Philippines Ivoclar Vivadent Services & Support, Inc. Full time

    At Ivoclar, we're passionate about "Making People Smile," and we're seeking a detail-oriented Support Consultant (Digital) to join our dynamic global team. As a key member of our customer support team, you will play a crucial role in providing exceptional service and addressing customer inquiries.We believe in investing in our employees and fostering a...

  • Software Engineering Manager

    3 days ago

    , Metro Manila, Philippines Software Ventures International Full time

    Overview We are seeking an experienced and strategic Software Development Manager to lead one or more of our high-performing application development teams. You will be responsible for guiding your team's technical direction, fostering a culture of engineering excellence, and ensuring the successful delivery of complex software systems. This role requires a...

  • Software Engineering Manager

    7 days ago

    Manila, National Capital Region, Philippines Software Ventures International Full time

    About the RoleWe are seeking an experienced and strategic Software Development Manager to lead one or more of our high-performing application development teams. You will be responsible for guiding your team's technical direction, fostering a culture of engineering excellence, and ensuring the successful delivery of complex software systems. This role...

  • Support Developer

    1 week ago

    Manila, Philippines First Line Software Full time

    About the Company First Line Software is a premier provider of custom software development, cloud services, and IT consulting. With a global presence and deep expertise in healthcare, we build scalable, mission-critical solutions that improve patient outcomes and optimize clinical workflows. Our collaborative culture, long-term client partnerships, and...

  • Support Developer

    1 week ago

    Manila, Philippines First Line Software Full time

    About the Company First Line Software is a premier provider of custom software development, cloud services, and IT consulting. With a global presence and deep expertise in healthcare, we build scalable, mission-critical solutions that improve patient outcomes and optimize clinical workflows. Our collaborative culture, long-term client partnerships, and...

  • Software Support Consultant

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Procurement Software Ordering Consultant Posted 1 day ago Main location: Philippines, Taguig Job Description Category: Business Consulting, Strategy and Digital Transformation Position ID: J Employment Type: Full Time Position Description: Serves as the Subject Matter Expert and primary point of contact for the end-to-end software ordering process, including...

  • QA Analyst

    11 hours ago

    Manila, Philippines Focus Support Associates Full time

    We are seeking a QA Analyst to support manual testing, user acceptance testing (UAT), and data validation activities for regulatory systems in the Property & Casualty (P&C) insurance domain. This includes testing across core platforms, portals, and data repositories. Must-Have Skills: At least 3 years of experience as a QA Analyst or Software Tester Strong...