Software Support Consultant

Procurement Software Ordering Consultant

Posted 1 day ago

Main location: Philippines, Taguig

Category: Business Consulting, Strategy and Digital Transformation

Position ID: J

Employment Type: Full Time

Serves as the Subject Matter Expert and primary point of contact for the end-to-end software ordering process, including requisition management, purchase order handling, and license validation. Provides support in resolving eProcurement issues, invoice exceptions, and supplier-related concerns while ensuring timely software delivery and payment processing. Mentors team members, manages task distribution, and ensures SLA compliance through active coordination and monitoring. Actively participates in process improvement initiatives, reporting, and cross-functional training to support operational efficiency and client satisfaction.

• Function as a Subject Matter Expert and Point of Contact for providing support in the areas of end-to-end Software Ordering process.
• Create, validate, manage and monitor purchase requisitions.
• Execute the creation, tracking, and cancellation of purchase orders.
• Validate new, reinstallation, and transfer requests for available licenses.
• Address all eProcurement queries and concerns related to pricing and suppliers.
• Support in resolving eProcurement issues and invoice exceptions.
• Coordinate internally and externally in resolving payment and software delivery concerns.
• Proactively identify and investigate potential issues, providing information and solutions to prevent them.
• Handle escalations, complex and high-risk cases, and any related concerns until closure.
• Perform mailbox maintenance and reporting activities.
• Mentor and coach consultants of the team, including the distribution and management of tasks.
• Monitor, coordinate, and work together with the team to ensure client expectations and SLA compliance are met
• Attend process-related meetings with Business Units and client-partners and conduct cross-functional training as necessary.
• Support the identification and implementation of continuous improvement initiatives to enhance accuracy and drive efficiency.
• Prepare and deliver regular reports and administrative reports and perform other functions as may be required by the management.

• Bachelor's degree in Business or related field.
• Broad knowledge and understanding on Project Administration, Reporting and Delivery Support, and ITAM services.
• Excellent verbal and written English communication skills.
• Strong organizational skills.
• Strong leadership skills along with strong analytical and problem-solving skills
• Action-oriented and has the ability to assume ownership of requests/issues/problems and deliver effective resolutions with a level of urgency.
• Proficient in MS Office application particularly MS Excel, MS Word, and MS PowerPoint.
• Proficient in using ITAM Tools such as PeopleSoft, ITSM, and FNMS.
• Resourceful, flexible and open to suggestion/s
• Ability to operate with minimal supervision and efficient in time management to perform all necessary deliverables.
• Ability to work effectively in a global, multicultural environment.
• Flexibility in aligning shift with project requirements.

• English

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.