Support Developer

4 weeks ago

Manila, National Capital Region, Philippines First Line Software Full time
About the Company

First Line Software is a premier provider of custom software development, cloud services, and IT consulting. With a global presence and deep expertise in healthcare, we build scalable, mission-critical solutions that improve patient outcomes and optimize clinical workflows. Our collaborative culture, long-term client partnerships, and commitment to quality define who we are. We operate across the US, Europe, and Asia, with a strong track record in the healthcare sector.

The Project and Your Role

We are supporting a client that delivers a modern, cloud-based healthcare platform used by medical practices to manage clinical workflows, patient engagement, and revenue operations in one system.

As a Senior Support Developer , you will work on routine operational tasks and support the reliability of hospital EHR modules. This includes assisting clinicians, maintaining vocabulary updates, monitoring application performance, and resolving production issues.

Responsibilities

  • Provide daily operational support for a live hospital EHR system

  • Respond to clinician support requests and investigate production issues

  • Monitor platform health via Azure Application Insights; restart services when needed

  • Upload and update medical vocabularies (e.g., SNOMED)

  • Ensure high availability and responsiveness across microservices

  • Collaborate with QA and development teams to triage and resolve system incidents

Your Skills
  • .NET Framework 4.8 and .NET Core 6

  • Azure Functions, Azure SQL Database, Azure Blob Storage

  • Azure DevOps, Azure Cache for Redis, Application Insights

  • PostgreSQL, SQL, REST APIs, microservices architecture

  • Basic frontend exposure: React, Kendo UI (Telerik)

  • Experience working with hospital systems and healthcare workflows
  • Familiarity with Australian healthcare standards (e.g., SNOMED-AU, HL7, MBS)
  • Proactive and reliable in managing support tasks and platform monitoring
  • Fluent English communication; Russian language is a plus
  • Availability to work in or overlap significantly with Australian time zone
What we can offer
  • Our modern stack projects are the right mix of exciting and challenging
  • Gain access to our diverse range of training programs , courses, and certifications;
  • Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours .
  • Enhance your language skills with our corporate English classes
  • Work from anywhere and explore the world with our Workation program

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