Talent Acquisition Assistant

Overview

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are seeking a highly motivated and experienced Talent Acquisition Assistant to join our HR team. The role supports recruitment and hiring processes, candidate communication, and records management to contribute to our talent acquisition initiatives. To be considered for this role, please complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Assist in scheduling interviews and coordinating with hiring managers and candidates.
• Manage the recruitment inbox, respond to candidate inquiries, and forward relevant information.
• Organize and maintain recruitment records, ensuring data accuracy and compliance.
• Communicate with candidates regarding interview schedules, status updates, and required documentation.
• Provide a positive and professional candidate experience throughout the recruitment process.
• Utilize applicant tracking systems (ATS) to manage applications and update recruitment statuses.
• Ensure timely and accurate data entry to support recruitment reporting.
• Build and maintain a network of potential candidates for current and future hiring needs.
• Screen resumes, conduct phone and in-person interviews, and assess candidates against job requirements.
• Promote the company’s employer brand to attract top talent.
• Develop and maintain positive relationships with candidates and internal stakeholders.
• Ensure compliance with relevant employment laws and regulations; promote diversity and inclusion in recruitment.
• Conduct criminal background checks and drug screens as required.
• Perform administrative tasks to support hiring quality candidates in a timely manner.
• Complete daily and weekly reports on recruitment activities.
• Maintain employment records for future reference.

Qualifications

• Bachelor’s degree in human resources or an equivalent combination of training and experience.
• Strong knowledge of recruitment best practices and employment laws.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to follow process guidelines.
• Excellent time management and organizational skills; self-motivated.
• Advanced skills with MS Office tools.
• Ability to handle highly confidential information.
• Reliable attendance; call center experience is a plus but not required.

Compensation and Benefits

What you can expect from MCI

We offer competitive compensation in line with experience, and a range of benefits and incentives to support and reward our team members. Starting compensation varies by experience, and benefits may vary by geography.

• HMO coverage with a dependent option; rank-based variations in coverage
• Dental coverage and in-house dental benefits
• Meal during training, career growth, and learning opportunities
• Allowances for rice, clothing, and meals
• Performance and loyalty bonuses
• Disinfection and workplace safety measures
• Opportunities for growth and promotion
• Employee shuttle services, company retreats, and off-site events
• Social opportunities and recognition programs

Other Details

Physical Requirements
This job operates in a professional office environment. The role is largely sedentary and may require long periods of computer use and phone headset usage. The employee may occasionally move about the office and lift up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Subject to background/security investigations and drug screening where permitted by law; offers are contingent on results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations to qualified applicants or employees with disabilities when requested, unless doing so would cause undue hardship. For accommodation requests, please contact Human Resources.

Equal Opportunity Employer

MCI and its subsidiaries are committed to a diverse and inclusive workplace. All employment is based on merit and qualifications. We do not discriminate on the basis of age, race, color, religion, sex, national origin, disability, or any other protected status. Qualified applicants with criminal histories will be considered for employment in accordance with local and federal requirements.

About MCI

MCI helps clients tackle CX and DX challenges with industry-leading solutions, including BPO, staff augmentation, contact center services, and IT services. Our family of brands includes MCI BPO, MCI BPOaaS, MarketForce, and more. We are a growing organization with a focus on modernization and delivering value to our clients.

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