Customer Service

Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...

Job Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...

Job Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...

Job Description: The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.Responsibilities: Capacity planning and staffing plans for the...

Job Description: We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.Responsibilities: Primary Internal Interactions and...

Job Description: Meeting the SLA TargetsTeam management and Transaction/Call MonitoringProductivity Improvement and Employee engagementClient interaction, if required at supervisory levelEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightDriving Quality initiatives...

Overview Customer service specialist roles are available nationwide in the Philippines, presenting diverse opportunities for those skilled in communication and problem-solving. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support across various industries. Common responsibilities...

Position OverviewAs a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with...

Position OverviewAs a Senior Customer Service Representative at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work...

SM Mart Inc Job Description MANAGE CUSTOMER INTERACTIONS : Maintain appropriate service levels in all Customer Service Areas, ensuring smooth and orderly customer traffic flow in the CS counters. BUILD CUSTOMER RELATIONSHIPS : Build relationships with all customers who register with the Gift Registry to foster customer loyalty. RESOLVE CUSTOMER COMPLAINTS :...