Customer Service Specialist

1 week ago


Philippines Buscojobs Full time

Overview

Customer service specialist roles are available nationwide in the Philippines, presenting diverse opportunities for those skilled in communication and problem-solving. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support across various industries.

Common responsibilities include managing customer accounts, processing orders, and ensuring customer satisfaction. Strong verbal and written communication skills are essential, along with patience and the ability to handle difficult situations with empathy. Many companies seek individuals proficient in using CRM systems and other customer service tools. Opportunities can be found in sectors such as BPO, retail, finance, and telecommunications, offering varied career paths for customer service professionals.

Responsibilities
  • Listen to customers’ questions/concerns and provide answers/responses.
  • Provide information about products & services, take orders, calculate charges, process billing/payments, review customer accounts and make changes when necessary.
  • Handle inquiries and resolve issues to ensure customer satisfaction.
  • Maintain proper customer management procedures in accordance with defined service levels.
Qualifications
  • At least Senior High School graduate; 0-6 months to 1 year BPO experience commonly accepted depending on the role.
  • Average to good English communication skills (written and spoken).
  • Willing to start ASAP and work in various locations (e.g., Alabang, Makati, Cebu, Taguig, Mandaluyong, etc.).
  • Proficiency with CRM systems or similar customer service tools is advantageous.
  • Fresh graduates are often welcome to apply depending on the position.

Note: This page includes multiple postings for Customer Service Representative and related roles from different companies and locations in the Philippines. Salary ranges and benefits vary by position and employer.

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