Customer Success Manager

3 days ago

Philippines Huzzle Full time ₱1,200,000 - ₱2,400,000 per year
Description About Huzzle

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle.

Job Summary

As a Customer Success Manager (CSM), you'll be the bridge between the client's business and their customers - ensuring smooth onboarding, continuous engagement, and measurable success. You'll work closely with cross-functional teams, proactively manage relationships, and identify opportunities for account expansion and renewal.

This is a high-ownership role for a driven professional who thrives in customer-centric environments, understands B2B SaaS dynamics, and can deliver measurable results.

Key Responsibilities
  • Serve as the main point of contact for assigned customer accounts, ensuring satisfaction and retention.
  • Develop deep product knowledge to guide clients through onboarding and adoption.
  • Track customer success metrics, usage patterns, and feedback to proactively address risks.
  • Collaborate with internal teams (Sales, Product, and Support) to improve the customer journey.
  • Conduct regular business reviews and share performance insights with stakeholders.
  • Identify upsell and cross-sell opportunities aligned with client goals.
  • Build long-term relationships by positioning yourself as a trusted advisor.

Our Hiring Process:

  1. Submit Your Application
  2. Screening AI Video Interview (15 min max)
  3. Final Face-to-Face Interview
  4. Complete Onboarding Steps
  5. Client Placement

Please note: If this specific role isn't the right match, you may still be considered for similar opportunities based on your background and preferences.

Requirements
  • 2 years of experience in Customer Success, Account Management, or Client Relationship roles (preferably in SaaS or tech).
  • Excellent communication skills in English - both written and verbal.
  • Strong analytical and problem-solving abilities.
  • Proficiency in CRM tools (HubSpot, Salesforce, or similar).
  • Experience with customer lifecycle management and churn prevention strategies.
  • Strong customer empathy, with a proactive, solutions-oriented mindset.
  • Stable internet connection and ability to work within UK or US time zones.
Benefits

Competitive salary: Based on experience and qualifications

Fully remote: Work from anywhere in the Philippines.

Career growth: Join an elite global network of Customer Success professionals.

Long-term stability: Full-time, permanent engagement with a growing international client.

Training & development: Continuous coaching and performance-based career advancement through Huzzle.

Collaborative environment: Work directly with global leadership teams and high-performing peers.

  • Customer Success Manager

    3 weeks ago

    , , Philippines Booth & Partners Full time

    Overview Customer Success Manager (Infrastructure) focused on delivering a great customer experience throughout the lifecycle. You will guide customers along their adoption journey by understanding their business, strategy, and key initiatives to help achieve their objectives and outcomes. Responsibilities: Provide insights that help customers make...

  • MANAGER OF CUSTOMER SUCCESS

    4 weeks ago

    , , Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time

    Overview Zoom is experiencing explosive growth in revenue, people, innovation, and customer base. Led by Eric S. Yuan, Glassdoor's #1 ranked CEO, our unique culture makes Zoom an exceptional place to work. We are expanding teams across the organization. If you are driven by the desire to deliver happiness, join us at Zoom! We are seeking an outstanding...

  • Customer Success Manager

    5 days ago

    Philippines Optimove Full time ₱600,000 - ₱1,200,000 per year

    Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv's top startups Optimove's Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated...

  • Customer Success Manager

    2 weeks ago

    Philippines Panoptyc, Inc Full time $70,000 - $120,000 per year

    About PanoptycAt Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to...

  • Customer Success Manager

    4 weeks ago

    , Cagayan, Philippines Buscojobs Full time

    Customer Success Manager Location: Antipolo, Philippines Job Description Permanent A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting customer solutions. ESSENTIAL DUTIES AND...

  • Customer Success Manager

    2 weeks ago

    , , Philippines Refinitiv Full time

    # **Our Privacy Statement & Cookie Policy****Customer Success Manager - AEM****About the role:**Job Summary:* The Customer Success Manager will be responsible for all post-sales support activities related to software products sold by TR Legal (Philippines). This role involves working closely with customers, partners and internal stakeholders to ensure...

  • Customer Success Manager

    3 days ago

    Philippines - Remote Virtru Full time ₱40,000 - ₱80,000 per year

    About the Role Virtru is looking for a Customer Success Manager to join our SMB Customer Success team. This role will be responsible for managing a large pool of small accounts. You will be responsible for owning a large book of accounts and help drive maximum value from and impact across the book. To succeed in this role, you'll need to be comfortable...

  • Customer Success Manager

    4 weeks ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Job Description Permanent A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting customer solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Build Strong Customer Relationships: Cultivate...

  • Customer Success Manager

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Success Manager - Valenzuela (Posted 1 day ago) Job Description The Customer Success Manager (CSM) is responsible for leading customer relationships and ensuring the adoption, retention, and growth of software solutions. Acting as a trusted advisor, the CSM drives measurable outcomes aligned with customer business objectives while promoting...

  • Customer Success Manager II

    4 weeks ago

    , , Philippines Meltwater Group Full time

    Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful...