Customer Success Manager

5 days ago

Philippines Optimove Full time ₱600,000 - ₱1,200,000 per year

Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv's top startups Optimove's Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact, product trainers, and value enablers with our valued customers. This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

  • Owning customer relationships as the main point of contact in the company.
  • End-user customer training to unlock the value of Optimove's software for our clients.
  • Guidance and advice for enhancing the use of the system.
  • Project management and crisis resolution.
  • Education regarding new and existing features.
  • Ongoing customer enablement - make our clients successful

Requirements:

  • Bachelor's degree.
  • 1 year experience in relevant customer-facing roles, preferably in technology-related products or software companies.
  • Fluent in English - extremely strong presentation and communication skills.
  • Proactive, highly organized, with the ability to manage multiple tasks.
  • Fast learner who can understand and articulate technology at any level.
  • Rich and effective interpersonal skills.
  • Strong analytical skills.
  • Growth mindset - always pushing yourself out of your comfort zone.

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