Customer Care Process Lead

3 hours ago


Metro Manila Philippines Capgemini Full time

Overview

Join to apply for the Customer Care Process Lead role at Capgemini

Job Description

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Job Description - Grade Specific

Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting
Location

Makati, National Capital Region, Philippines; Manila, National Capital Region, Philippines; Pasay, National Capital Region, Philippines; Taguig, National Capital Region, Philippines

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