Thai Customer Care Process Lead

3 weeks ago

Metro Manila Philippines Capgemini Full time

Overview

Join to apply for the Thai Customer Care Process Lead role at Capgemini

Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Responsibilities
  • Resolve customer issues digitally with professionalism and integrity to ensure satisfaction and retention.
Experience/Qualifications
  • Experience Required: Strong Communication & Customer Service Skills (Thai, English language)
  • Minimum 5 Years Of International Contact Center Experience
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
  • Prior Digital/call Center Experience Preferred.
  • Familiarity with Microsoft Office applications.
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Must possess effective time management and organizational skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Team oriented and self-motivated.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision making.
  • Must be able to effectively adapt to accelerating changes.
Work Setup
  • For remote work a secure workspace and effective internet connectivity is necessary.
  • With 3-4 months onsite training before hybrid
  • Willing to work in McKinley, Taguig
Location
  • McKinley, Taguig, Metro Manila, Philippines
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

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