Senior Consumer Care Manager

3 days ago

Metro Manila Philippines Buscojobs Full time

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 552 days ago

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Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

  • Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships. Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings.
  • Manage accounts from turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to final delivery of the property title in the vecino's name.
  • Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
  • Provide quarterly updates on project progress to vecinos.
  • Act as a liaison between vecinos and internal teams to resolve issues efficiently.
  • Ensure all communications comply with company standards, procedures, guidelines, and policies.
  • Maintain accurate records in databases, goal trackers, and other monitoring systems; submit reports to the Team Lead as required.

Collection Support

  • Collaborate with the collection support group to meet annual collection targets.
  • Facilitate communication between vecinos and the collection support group regarding bank loan status.
  • Proactively identify and reach out to accounts with delinquent payments or non-compliance.

Qualifications

  • Bachelor's degree in Business Administration, Customer Service, or related field (preferred).
  • Minimum of 1 year of experience in customer service or account management.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong problem-solving and conflict resolution skills.
  • Highly organized and detail-oriented with a commitment to accuracy.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Positive attitude and a passion for providing exceptional customer service.

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people's lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

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