Consumer Care Associate
1 week ago
CONSUMER CARE ASSOCIATE POSITION
Responsibilities:
Engagement - 100% Implementation of Standard Consumer Assistance Process
Databasing - Ensure that all issues, requests, and complaints raised by customers are addressed or resolved and recorded in a timely and efficient manner
Response - Ensure that all issues or complaints raised by customers are properly discussed with subject branch employees and relevant departments for proper handling and service improvement
Resolve - Ensure that all customer engagements shall be provided timely and efficient resolution based on the standard turnaround time (TAT)
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