Consumer Care Associate

2 days ago


Ortigas Metro Manila, Philippines Agribusiness Rural Bank , Inc. Full time ₱150,000 - ₱250,000 per year

CONSUMER CARE ASSOCIATE POSITION

Responsibilities:

Engagement - 100% Implementation of  Standard Consumer Assistance Process

Databasing - Ensure that all issues, requests, and complaints raised by customers are addressed or resolved and recorded in a timely and efficient manner

Response - Ensure that all issues or complaints raised by customers are properly discussed with subject branch employees and relevant departments for proper handling and service improvement

Resolve - Ensure that all customer engagements shall be provided timely and efficient resolution based on the standard turnaround time (TAT)



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