Operations Integration

1 week ago

Metro Manila Philippines Metrobank Full time

Operations Integration & Quality Specialist

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual.

Position Title: Operations Integration and Quality Specialist

Job Summary:

The Ops Integration & Quality Specialist shall be responsible for the implementation, configuration, and onboarding process to monitoring tools, transition of new systems and services to Monitoring & Control Department (MCD), manage the systems and tools owned by MCD, perform quality assurance and improvement programs.

Role Exposure:

  • Manages the monitoring tools. Implements, configures, and onboards systems to monitoring tools. Optimizes according to business service level requirements.
  • Handles transition of systems and services from delivery to operations. Creates and updates standards needed to operationalize systems and services.
  • Reviews MCD practices and prepares the necessary documentation (e.g., policies, procedures, guidelines) to standardize key processes.
  • Manages the systems owned by MCD following the Systems Ownership roles and responsibilities.
  • Authors the Units Monitoring and Control Framework which should align with the departments processes, and new regulations.
  • Prepares all documents related to Vendor Management on time.
  • Implements process improvement initiatives within Operations Division to facilitate efficient delivery of services.
  • Reviews RMT entries and recommends ways to maximize or improve productivity.
  • Participates in project testing and attends meetings regarding the project.
  • Performs other related functions that may be assigned from time to time.

Qualifications:

  • Minimum of 3 years’ experience in programming using Java, C#, or .NET (experience with Python is a plus).
  • Hands-on experience in the implementation, configuration, and onboarding of monitoring tools, including the transition of new systems and services.
  • Strong background in Process Excellence and Process Documentation.

Preferred Skills:

  • Programming Languages: Java, C#, .NET (Python is a plus)
  • Application Maintenance and Support
  • Development and Automation
  • Middleware Technologies
  • Familiarity with AIOps tools such as Dynatrace or AppDynamics

Other Details:

Rank: Junior Officer

Unit: Operations Division / Monitoring and Control Department

Office Location: Metropark, Pasay

Metrobank is an equal opportunities employer and welcomes applications from diverse candidates.

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