Quality and Training Officer

5 days ago

Taguig, Philippines HelloConnect Full time
Overview

Quality and Training Officer role at HelloConnect — Pasig, National Capital Region, Philippines.

Responsibilities
  • Establish and implement quality assurance frameworks to uphold operational standards and drive continuous improvement within the HR SSC.
  • Champion the adoption of lean principles and Six Sigma methodologies to streamline processes and enhance efficiency.
  • Identify areas for improvement through data analysis and lead initiatives to optimize HR processes.
  • Develop and implement change management frameworks tailored to the HR SSC's needs, ensuring effective organizational transitions.
  • Create comprehensive training curricula aligned with change management strategies to support employee development and transition readiness.
  • Assess the effectiveness of training programs and adjust strategies as necessary to meet evolving needs.
  • Facilitate process and process improvements training as appropriate.
  • Collaborate with stakeholders to identify opportunities for process automation and enhancement within the HR SSC.
  • Contribute to the development and implementation of an automation roadmap, overseeing the integration of automation solutions to optimize processes.
  • Lead piloting and testing of automation solutions, making data-driven decisions to improve performance and efficiency.
  • Communicate change initiatives, quality standards, and training programs to all relevant stakeholders, ensuring engagement and alignment.
  • Foster strong relationships with country stakeholders, HR teams, and cross-functional partners to facilitate collaborative change and improvement initiatives.
Qualifications and Skills
  • With at least three years of experience in a similar capacity within an HR Shared Services Center (SSC) environment.
  • In-depth experience in Change and/or Project management.
  • Preferably Six Sigma Yellow/Green belt certification.
  • Proficiency in lean methodologies and experience in implementing automation solutions such as RPA and chatbots.
  • Strong understanding of HR processes and systems, with a focus on driving operational excellence.
  • Excellent project management skills with a proven track record of implementing effective change strategies and process improvements.
  • Outstanding communication and presentation abilities, with the capacity to build strong relationships across different functions and levels.
  • Analytical mindset with strong problem-solving capabilities and a focus on data-driven decision-making.
Additional details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Training
  • Industries: Professional Training and Coaching
#J-18808-Ljbffr

  • Training and Quality Director

    5 days ago

    Taguig, Philippines Movate Full time

    Movate Taguig, National Capital Region, Philippines Training and Quality Director Location: Taguig City (Onsite) Education: Bachelor’s degree in business, Human Resources, Management, or related field. Experience: 7-10 years of experience in training, quality management, or related fields. No of Openings: 1 Roles and Responsibilities Develop and Implement...

  • Training and Quality Director

    6 days ago

    Taguig, National Capital Region, Philippines Movate Full time ₱1,500,000 - ₱2,500,000 per year

    Job title: Training and Quality DirectorLocation:Taguig City (Onsite)Education:Bachelor's degree in business, Human Resources, Management, or related field.Experience:7-10 years of experience in training, quality management, or related fields.No of Openings:1Roles and Responsibilities:Develop and Implement Training Programs: Design and roll out effective...

  • Training and Quality Specialist

    4 hours ago

    Taguig, National Capital Region, Philippines DME Service Solutions Full time ₱800,000 - ₱1,200,000 per year

    About DME:We are DME, a healthcare BPO leader delivering customized, HIPAA-compliant workforce solutions that enhance productivity and customer experiences. Driven by our core values, we help companies across industries understand customer needs and develop innovative solutions. Our mission is to enhance our clients' brand value through positive customer...

  • Sales Training Officer

    7 days ago

    Taguig, Philippines WHR Global Consulting Full time

    Position Title: Product and Sales Training Officer Work Location: Taguig Work Setup: Onsite Work Schedule: Day Shift Qualifications -Bachelor’s degree in Business, Marketing, Communications, or a related field -Proven experience in developing and delivering training programs, especially in sales or product-focused roles -Strong communication and...

  • Sales Training Officer

    5 days ago

    Taguig, Philippines WHR Global Consulting Full time

    Overview Position Title: Product and Sales Training Officer Work Location: Taguig Work Setup: Onsite Work Schedule: Day Shift Qualifications Bachelor’s degree in Business, Marketing, Communications, or a related field Proven experience in developing and delivering training programs, especially in sales or product-focused roles Strong communication...

  • Training and Quality Manager

    5 days ago

    Taguig, Philippines Welsend Global Services Full time

    Overview Welsend Global Services — On-site position in Taguig. Training and Quality Manager (Order Taking). 5-10 years of experience, Bachelor degree, Full-time. Responsibilities Training Management: Develop and implement onboarding and continuous training programs for new and existing employees. Collaborate with Operations, HR, and Client Services to...

  • Product and Sales Training Officer

    5 days ago

    Taguig, Philippines WHR Global Consulting Full time

    Join to apply for the Product and Sales Training Officer role at WHR Global Consulting 5 days ago Be among the first 25 applicants Join to apply for the Product and Sales Training Officer role at WHR Global Consulting Position Title: Product and Sales Training OfficerWork Location: TaguigWork Setup: OnsiteWork Schedule: Day...

  • Quality Assurance Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines T.P. Food Processing Corp. Full time ₱104,000 - ₱130,878 per year

    T.P. Food Processing Corporation is a homegrown Filipino company that started from a shared passion for everything COCOA Proudly making Filipino cocoa products from bean to chocolate since 1983, we are one of the few corporations selling cocoa products wholly produced in the country and in our own facilities. After having manufactured cocoa products for...

  • Training Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time $104,000 - $130,878 per year

    Position: Learning Services Learning SpecialistOverview:The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product...

  • Quality Assurance Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines t.p. food processing corporation Full time ₱60,000 - ₱80,000 per year

    T.P. Food Processing Corporation is a homegrown Filipino company that started from a shared passion for everything COCOA Proudly making Filipino cocoa products from bean to chocolate since 1983, we are one of the few corporations selling cocoa products wholly produced in the country and in our own facilities. After having manufactured cocoa products for...