Quality and Training Officer

4 weeks ago

Taguig, Philippines HelloConnect Full time
Overview

Quality and Training Officer role at HelloConnect — Pasig, National Capital Region, Philippines.

Responsibilities
  • Establish and implement quality assurance frameworks to uphold operational standards and drive continuous improvement within the HR SSC.
  • Champion the adoption of lean principles and Six Sigma methodologies to streamline processes and enhance efficiency.
  • Identify areas for improvement through data analysis and lead initiatives to optimize HR processes.
  • Develop and implement change management frameworks tailored to the HR SSC's needs, ensuring effective organizational transitions.
  • Create comprehensive training curricula aligned with change management strategies to support employee development and transition readiness.
  • Assess the effectiveness of training programs and adjust strategies as necessary to meet evolving needs.
  • Facilitate process and process improvements training as appropriate.
  • Collaborate with stakeholders to identify opportunities for process automation and enhancement within the HR SSC.
  • Contribute to the development and implementation of an automation roadmap, overseeing the integration of automation solutions to optimize processes.
  • Lead piloting and testing of automation solutions, making data-driven decisions to improve performance and efficiency.
  • Communicate change initiatives, quality standards, and training programs to all relevant stakeholders, ensuring engagement and alignment.
  • Foster strong relationships with country stakeholders, HR teams, and cross-functional partners to facilitate collaborative change and improvement initiatives.
Qualifications and Skills
  • With at least three years of experience in a similar capacity within an HR Shared Services Center (SSC) environment.
  • In-depth experience in Change and/or Project management.
  • Preferably Six Sigma Yellow/Green belt certification.
  • Proficiency in lean methodologies and experience in implementing automation solutions such as RPA and chatbots.
  • Strong understanding of HR processes and systems, with a focus on driving operational excellence.
  • Excellent project management skills with a proven track record of implementing effective change strategies and process improvements.
  • Outstanding communication and presentation abilities, with the capacity to build strong relationships across different functions and levels.
  • Analytical mindset with strong problem-solving capabilities and a focus on data-driven decision-making.
Additional details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Training
  • Industries: Professional Training and Coaching
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