Senior Representative, Customer Operations

2 weeks ago

Cavite City, Philippines Analog Devices Full time
Senior Representative, Customer Operations

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Senior Representative, Customer Operations

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About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).

About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).
Primary Function
Demonstrates ability to build and maintain strong relationships with customer and colleagues.
Understands the issues that drive customer scorecards or relationship.
Educational Background:
 Preferably a graduate of Industrial Engineering or any 4 years bachelor’s degree course.
Experience :
Must have at least 3 years of work experience in related field, preferably in semiconductor industry.
Knowledge, skill and abilities :

  • Excellent verbal and written communication skills.
  • Strong computer skills.
  • Ability to work with others towards a common goal.
  • Flexible and multi-tasked.
  • Strong knowledge in MS Excel like creation of macro and LOOKUP functions
  • Knowledge in SAP and background in semiconductor manufacturing is an advantage
Major Duties & Responsibilities:
  • Respond to customer requests for pricing and product lead-times in a designated region
  • Ensure customer orders are accurate before being loaded intothe systems.
  • Manage progression of all customer quotes above a stated revenue amount.
  • Manage the backlog of the customers.
  • Regularly interface with our manufacturing facilities inThailand and Philippines to discuss delivery challenges.
  • Prepare all necessary customer documentation in line with the highest quality standards.
  • Identify and generate useful business intelligence and report to senior staff.
  • Recommend process improvements.
  • Ensure that the company’s commitment on environmental management, health and safety is observed and performed.
  • Be aware of the company’s quality and environmental policies.
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
Job Req Type: Experienced
Required Travel: No
Shift Type: Normal Time (Philippines) Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Semiconductor Manufacturing

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