Representative, Customer Service

2 weeks ago

Cavite City, Philippines Analog Devices Full time

Join to apply for the Representative, Customer Service role at Analog Devices

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at and on LinkedIn and Twitter (X).

Primary Function Demonstrates ability to build and maintain strong relationships with customers and colleagues. Understands the issues that drive customer scorecards or relationships.

Educational Background Preferably a graduate of Industrial Engineering or any 4-year bachelor’s degree course.

Experience Must have at least 3 years of work experience in related field, preferably in semiconductor industry.

Knowledge, Skills and Abilities

  • Excellent verbal and written communication skills.
  • Strong computer skills.
  • Ability to work with others towards a common goal.
  • Flexible and multi-tasked.
  • Strong knowledge in MS Excel including macros and VLOOKUP functions.

Knowledge in SAP and background in semiconductor manufacturing is an advantage.

Major Duties & Responsibilities

  • Provide excellent customer service and maintain excellent customer relationships.
  • Interface and communicate with logistics, business planning, engineering and others as required to accomplish job functions.
  • Respond to customer requests for pricing and product lead-times in a designated region.
  • Manage progression of all customer quotes above a stated revenue amount.
  • Manage the backlog of the customers.
  • Regularly interface with manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
  • Identify and generate useful business intelligence and report to senior staff.
  • Recommend process improvements.
  • Ensure that the company’s commitment on environmental management, health and safety is observed and performed. Be aware of the company’s quality and environmental policies.

Equal Employment Opportunity Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of race, color, religion, age, ancestry, national origin, sex, sexual orientation, gender identity or expression, marital status, disability, or any other legally protected status.

Location Cavite, Calabarzon, Philippines

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