Team Leader

Overview

OnSpot is a dynamic startup company specializing in providing outsourcing solutions, with a focus on the logistics industry. Our team delivers tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Team Leader to join our team and contribute to our growth. This role focuses on maintaining data entry quality and team performance during the pilot program, with responsibilities in QA, coaching, upskilling, and training new team members. The role may also assist with data entry during peak periods to ensure operational efficiency.

Responsibilities

• Conduct regular quality assurance checks to ensure data entry and registration tasks are completed accurately and efficiently.
• Provide coaching and feedback to team members to maintain high standards of performance and accuracy.
• Lead training sessions for new team members, ensuring they are well-equipped to perform their tasks effectively.
• Upskill the existing team by identifying areas for improvement and providing training on best practices.
• Assist the team with data entry tasks as needed, particularly during peak periods or when additional support is required.
• Monitor team performance and provide ongoing guidance to ensure tasks are completed to the highest standards.
• Use tools such as Slack, Zendesk, GSuite, and Schoolmint to facilitate communication, training, and workflow management.
• Ensure clear documentation of processes and training materials to support ongoing team development.
• Collaborate with team leads to identify opportunities for process improvement and implement solutions.
• Proven experience in quality assurance (QA), coaching, or training, particularly in a data entry or administrative setting.
• Strong leadership and coaching skills with the ability to motivate and upskill team members.
• Excellent attention to detail and the ability to maintain high standards of accuracy in a fast-paced environment.
• Ability to assist with data entry tasks as needed, especially during high-volume periods.
• Familiarity with tools like GSuite, Zendesk, Slack, and Schoolmint (or similar platforms).
• Strong communication skills, both written and verbal, for effective coaching and team collaboration.
• Ability to work independently and manage multiple tasks while maintaining quality.
• Experience in educational settings or knowledge of student enrollment processes is a plus.
• Good communication skills to effectively collaborate with internal teams.
• Willing to work in a graveyard shift.

Qualifications

• Experience with remote team management or virtual coaching.
• Familiarity with student management systems like SchoolMint or similar platforms.
• Previous experience in training or onboarding new team members.

Schedule

• The working schedule will align with the team’s schedule and will be consistent throughout the pilot program.

Cultural Fit

OnSpot values creativity, innovation, and collaboration. We seek individuals who are passionate about our mission and values, entrepreneurial-minded, collaborative, adaptable to a fast-paced startup, positive, and able to handle evolving processes and changing client needs.

Note

Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks.

Call to Action

Lead with excellence, inspire with precision. If you’re a natural coach with a passion for accuracy and a talent for team development, this Team Leader role is for you. Ready to take the lead? Send us your resume, cover letter, and DISC assessment results—we can’t wait to connect with you

Related Keywords

Attention to Details • Problem Solving • Good Communication Skills • Operational Support • Data Entry • Collaboration • Team Management • Experience w/ SchoolMint • Virtual Coaching • Leadership

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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