Systems Administrator and Technical Support I Work from Office

Overview

We’re Hiring: Systems Administrator and Technical Support

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We are currently on the lookout for a Systems Administrator and Technical Support to join our team at Cloudstaff, the #1 workplace everywhere.

Role: Systems Administrator and Technical Support
Work Arrangement: Work from Office
Location: Angeles Pampanga
Schedule: Night Shift

Job Description

This position will be in-office at Entec Nepo - Angeles City.

Duties and Responsibilities

Senior Systems Administrator is responsible for providing quality systems administration and remote support to all company offices, including End-users support. Primary responsibilities include supporting software, hardware, network, and Cybersecurity. The Technical Support Specialist must rely on remote support experience and judgment while working with the US IT Support team. Follow established procedures to identify, research, and resolve technical problems, document, track, and monitor issues to ensure timely resolution.

Essential Duties and Responsibilities

Must be able to work between 8:00 a.m. and 5:00 p.m. (US Pacific Standard Time) Monday through Friday during Office and Store business hours.

• Systems Administration & Support
  • Advanced Microsoft Azure Services and MS-AD
  • Support Azure File Services
  • Support Azure Virtual servers and Desktop (AVD)
  • Create, manage, delete user accounts, assign permissions, and handle password resets
  • Maintain and support Office 365 including creating users’ mailbox and maintaining email flow
  • Support and troubleshoot Nextiva Cloud phone system
  • Administrative support Ninja One RMM
  • Maintain and support Mimecast email security; provide monthly report
  • Collaborate with team on technical Azure projects to ensure delivery
  • Strong problem-solving, communication, and adaptability skills
• Remote Technical Support
  • Provide remote assistance for IT tickets, ensuring timely resolution and high customer satisfaction
  • Install and configure software and hardware, monitor system performance, troubleshoot issues, manage user accounts
  • Collaborate with users to understand their technical needs and deliver effective solutions

Azure Data Backup, Recovery and Azure Cloud Security Monitoring

• Implement and maintain backup and recovery plans to protect data integrity
• Implement and maintain Azure Cloud Services security measures, intrusion detection, and access controls; monitor security logs; generate incident reports for Cybersecurity team

Other Duties

• Support company stores in Southern & Northern Nevada, Utah and Idaho via remote access
• Assist IT staff with assignments and projects to meet goals
• Perform other duties as instructed by the reporting Manager
• Provide weekly updates to the reporting Manager

Qualification and Requirements

Experience : A minimum of 3-5 years’ hands-on experience in Azure Systems Administration and configuration. Strong knowledge of Cloud Phone administration, Mimecast email security, and cybersecurity practices.

Skills : Excellent problem-solving, attention to detail; strong English communication skills (written and verbal); ability to work independently and as part of a team.

Non-negotiable skills & requirements

• Microsoft Azure certifications (e.g., Azure Administrator Associate, Azure Solutions Architect Expert)
• Azure MFA support, maintenance and configuration
• Azure File Services certification
• Microsoft Active Directory
• Office 365 certification
• Ninja One MM Knowledge
• Nextiva Cloud phones administration
• Mimecast Email Services

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance from day 16, covering 1 dependent
• Flexible leave credits for vacation, emergency, and sick leaves
• Quarterly perks boxes for WFH staff
• Career advancement opportunities and annual performance reviews with salary increases
• Company-provided PC/Laptop and fiber internet
• Tech-on-wheels support
• Participation in CS Social Clubs and Special Interest Groups
• International career growth opportunities
• Unlimited cash incentives for hired referrals
• Mental wellness support via Lifeworks
• In-house psychiatrist for employee well-being
• Employee Share Units program
• Cloudstaff Dream Points for purchasing useful items

Company : Cloudstaff – Build Your Career, Anywhere. Established in 2005, Cloudstaff is a leading outsourcing company that fosters a productive work environment and growth. We are proud of our culture, training, mentoring, and flexible schedules.

To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this role. Upload to the CSJobs platforms with a clear background.

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