Process Specialist

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Summary To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes. Responsible for working with different work streams and departments to support strategic objectives and continuous improvement. General Responsibilities Supervises a team or manages assigned sub-function, including but not limited to: Reporting Deliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness Manage assigned reporting processes in a complex dynamic environment Maintain and improve the reliability, efficiency, and functionality of reports and related processes Reporting: Scorecard and Performance Management Support Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed Maintain scorecard database and perform updates as necessary to ensure accuracy Assist in the periodic review metrics and weights to ensure scorecards are properly updated Support the creation and maintenance of scorecard-related processes and documentation May be assigned / rotated to other related sub-functions including but not limited to sub-functions within Reporting, Analytics (including Forecasting), and Devops Other job-related duties that may be assigned from time to time Basic Qualifications Educational Background: At least High School diploma 1.5 years of relevant working experience in a call center environment Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills Strong analytical and organization skills, and attention to details Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines Strong communication skills with the ability convey technical concepts in an easy to understand manner Adept at learning new tools and independently problem solve with speed and confidence Preferred Qualifications Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc. Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr