
Process Specialist
1 week ago
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
SummaryTo accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes. Responsible for working with different work streams and departments to support strategic objectives and continuous improvement.
General ResponsibilitiesSupervises a team or manages assigned sub-function, including but not limited to:
ReportingDeliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s
Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness
Manage assigned reporting processes in a complex dynamic environment
Maintain and improve the reliability, efficiency, and functionality of reports and related processes
Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed
Maintain scorecard database and perform updates as necessary to ensure accuracy
Assist in the periodic review metrics and weights to ensure scorecards are properly updated
Support the creation and maintenance of scorecard-related processes and documentation
May be assigned / rotated to other related sub-functions including but not limited to sub-functions within Reporting, Analytics (including Forecasting), and Devops
Other job-related duties that may be assigned from time to time
Basic QualificationsEducational Background: At least High School diploma
1.5 years of relevant working experience in a call center environment
Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills
Strong analytical and organization skills, and attention to details
Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines
Strong communication skills with the ability convey technical concepts in an easy to understand manner
Adept at learning new tools and independently problem solve with speed and confidence
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience
Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc.
Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr-
Junior Sourcing Specialists
2 weeks ago
, Calabarzon, Philippines Agileassist HR Full timeCompany Description AgileAssist HR specializes in creating a perfect match between companies and candidates, considering not only job requirements but also the cultural and organizational goals. We focus on forming partnerships that balance the needs of the company and the aspirations of candidates. Our approach ensures personalized service, industry...
-
Talent Acquisition Specialist
2 weeks ago
, Calabarzon, Philippines Kenny Rogers Roasters Philippines Full timeCompany Description Kenny Rogers Roasters opened its first store in the Philippines in March 1995 at Alabang Town Center and quickly became a go-to spot for many Filipinos by offering better food, better service, and a superior dining experience. Today, Kenny Rogers Roasters Philippines is widely recognized for its roasted chicken and deliciously healthy...
-
Junior Sourcing Specialists
4 days ago
Calabarzon, Philippines Agileassist HR Full time ₱150,000 - ₱300,000 per yearCompany DescriptionAgileAssist HR specializes in creating a perfect match between companies and candidates, considering not only job requirements but also the cultural and organizational goals. We focus on forming partnerships that balance the needs of the company and the aspirations of candidates. Our approach ensures personalized service, industry...
-
Process Specialist
5 days ago
, , Philippines Wimmer Solutions Full timeOverview Expense Processing Specialist is responsible for the payment of goods and services purchased by the organization. This role also serves as an auditor, ensuring that invoices are accurate and that proper accounting procedures are followed for the purchasing and payment of goods and services. Key Responsibilities Matching invoices against purchase...
-
Relationship Management Specialist
22 hours ago
, Calabarzon, Philippines SupportFinity™ Full timeOverview As a Relationship Management Specialist for bank products, you will support the development and maintenance of strong relationships with merchants, promote ongoing engagement, and assist in identifying opportunities to cross-sell key offerings such as business deposits, business loans, strategic partnerships, and digital banking solutions. What You...
-
Invoice Processing Specialist
2 weeks ago
, Pampanga, Philippines Office Beacon LLC Full timeOverview Recruitment Specialist at Office Beacon LLC Office Beacon LLC is seeking a detail-oriented and reliable Invoice Processing Specialist to join our operations support team. This role plays a critical part in ensuring the accuracy and timeliness of invoice processing, contributing to the efficiency of our finance and administrative operations. ...
-
Process Redesign Specialist
2 weeks ago
, Metro Manila, Philippines QBE Insurance Full timeJoin to apply for the Process Redesign Specialist role at QBE Insurance 2 months ago Be among the first 25 applicants Join to apply for the Process Redesign Specialist role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for leading process improvement...
-
Customer Service Specialist
22 hours ago
, Calabarzon, Philippines SupportFinity™ Full timeCustomer Service Specialist - Training & Data Management Cebu Pacific Air Posted Sep 21, 2025 Full-time • Negotiable • Entry (0-2 yrs) Overview Cebu Pacific puts people at the heart of service — our customers, clients, partners, and employees. Our Customer Service Operations Team is dedicated to delivering an exceptional airport and inflight...
-
Payroll Process Improvement Specialist
2 weeks ago
, , Philippines SYSGEN RPO Full timeDirect message the job poster from SYSGEN RPO Overview Position Overview: We are seeking a highly skilled Payroll Process Improvement Specialist to lead the modernization and optimization of our payroll operations. This role will bridge technical expertise with operational payroll knowledge, working closely with our Finance team’s data analyst and payroll...
-
Contract Processing Specialist
22 hours ago
, , Philippines CoStar Group, Inc. Full timeOverview Contract Processing Specialist. Work with the Real Time Agent platform to digitize key property transaction steps. You’ll connect clients and internal teams, managing sensitive contract submissions and customer inquiries efficiently to ensure a smooth experience. What You'll Be Doing Accurately tag contracts and minimize errors. Quickly...