Hospitality Sales and Booking Specialist

4 days ago

Calabarzon, Philippines Aguinaldo Business Management Services Full time ₱800,000 - ₱1,200,000 per year

Ready to level up your hospitality career while working from the comfort of your home? Join our dynamic, growing team and make a real impact in the world of bookings, customer service, and sales

WHAT WE OFFER

Competitive salary

Fully remote setup

Government-mandated benefits

Paid leaves (upon regularization)

HMO coverage (upon regularization)

Performance-based incentives and bonuses

YOUR ROLE

As a Hospitality Sales & Booking Specialist, you'll be the first point of contact for our clients—handling booking inquiries, ensuring smooth reservations, and delivering exceptional customer service while driving sales through upselling and relationship building. Willing to accommodate weekend shifts.

KEY RESPONSIBILITIES

BOOKING & RESERVATIONS

Manage booking requests via phone, email, chat, or online platforms

Coordinate with internal teams to confirm availability and special requirements

Process changes, cancellations, and special requests accurately and efficiently

CUSTOMER SERVICE

Provide prompt, friendly, and professional support to guest inquiries

Resolve concerns with empathy and practical solutions

Maintain up-to-date customer records and documentation

SALES AND UPSELLING

Promote relevant services and upgrades to maximize revenue

Understand guest needs and recommend suitable options

Collaborate with the marketing and sales team on campaigns and lead follow-ups

QUALIFICATIONS

Bachelor's degree in Hospitality, Business, or related field (preferred but not required)

At least 1–2 years of experience in hospitality, customer service, or sales

Excellent communication and interpersonal skills

Proficient in reservation systems and basic productivity tools (Microsoft Office, Google Workspace, etc.)

Strong attention to detail and ability to work well under pressure

KEY COMPETENCIES

Customer-first mindset

Problem-solving skills

Sales-driven attitude

Time management

Collaborative team player

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