Process Redesign Specialist

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Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for leading process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.Primary ResponsibilitiesIdentify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation) Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation Build and maintain effective partnership with local and onshore stakeholders Utilise leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary Conduct coaching and mentoring session Perform ongoing reviews to ensure customer needs are met Required EducationBachelor's Degree or equivalent combination of education and work experience Required Experience7 years relevant experience Preferred Competencies/SkillsExcellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore Excellent workshop facilitation and data gathering skills Process flow design and optimisation Project management skills (implementation to completion) Excellent stakeholder management skills Familiarity with process automation tools Excellent use of desktop data applications – e.g. Power BI and Excel Adaptable to change and able to work in a highly dynamic environment Ability to manage multiple initiatives; ability to work with centre-wide and regional projects Strong agility and flexibility Preferred Experience5-7 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results Has led multiple continuous improvement projects that delivered tangible benefits At least 3+ years experience in the financial services industry, preferably in insurance Working experience in a consulting or shared services environment preferred Graduate degree in Business, Engineering or related disciplines Lean Six Sigma Black Belt Certification or equivalent Preferred KnowledgeAdvanced knowledge in process & data analysis Knowledge in Lean/Six Sigma, Quality Management Knowledge of Process Maturity Framework Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions Deep understanding of definition, implementation and analysis of metrics and providing insights Application of CI tools – e.g. process mining or statistical tools Strong knowledge/background in Agile (Scrum) practice, and/or Project Management Preferably with knowledge in the Insurance industry QBE Cultural DNAEverything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - DisclaimerTo successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job TypeIndividual Contributor Global DisclaimerThe duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills:Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Microsoft Applications, Negotiation, Operations Management, Process Improvements, Project Management, Risk Management, Stakeholder Management, Strategic ThinkingHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Insurance Referrals increase your chances of interviewing at QBE Insurance by 2x Sign in to set job alerts for “Process Specialist” roles. 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