Senior Key Account Executive

5 hours ago


Metro Manila Philippines UTAK Full time

Overview

UTAK National Capital Region, Philippines

Human Resources Associate @ UTAK | Master of Arts in Humanities

Details

  • Urgent hiring, 1 opening

Perks and Benefits

  • 90% Work from Home (WFH) Setup
  • Competitive Compensation
  • HMO (Medical & Dental Coverage)
  • Paid Leaves (Vacation, Sick, Bereavement, Single Parent, Maternity & Paternity)
  • Paid Holidays Off
  • Paid Saturdays and Bonuses
  • Monthly Performance Bonus
  • Allowance for Work Setup Upgrades
  • Care Packages
  • Employee Referral Bonus
  • Skills Training Workshops
  • Supportive & Dynamic Work Culture
  • Community Involvement

Responsibilities

  • Resolve at least 80% of issues and requests for complex accounts on time.
  • Successfully handle at least 90% of client escalations without requiring higher management intervention.
  • Show consistent growth across key accounts under management.
  • Manage complex client accounts, ensuring satisfaction and retention.
  • Lead resolution of escalated partner concerns and issues.
  • Design and implement strategic growth plans for key accounts, preparing brands for scaling.
  • Mentor and support Key Accounts Associates to improve performance and client handling.
  • Act as the primary point of contact for high-level client communications.
  • Collaborate with Department Heads for strategic accounts and partnership initiatives.
  • Track account performance and prepare reports on growth and escalations.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Business Development and Sales
Industries
  • Software Development
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