Client Success Manager

6 days ago


Batangas City, Philippines Knack RCM Full time

The Client Success Manager role requires experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle. Key Responsibilities Client Oversight & Reporting Daily/weekly reporting across all clients Escalation management and resolution Client communication and support Process Improvement Identify and address process inefficiencies Review/update SOPs Analyze reporting to reduce denials and improve outcomes Smartsheet Management Initial review and updates for Intake and AR Smartsheet Long‑term maintenance and updates Bot Integration & Oversight Learn current Bot functionality Assist with Bot issue tracking and resolution Quality Assurance & Performance Tracking Pre-QA results and tracking for confirmation team Time entry review User production and bill period denial analysis Client Engagement Join client calls to provide feedback and insights Qualifications Six Sigma certification is a PLUS Experience with Durable Medical Equipment (DME), Denials Management, Accounts Receivable, Coding, or Cash Posting is an advantage Seniority Level Entry level Employment Type Full-time Industries Hospitals and Health Care Location Batangas, Calabarzon, Philippines #J-18808-Ljbffr



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