Call Center Process Trainer

3 weeks ago

Southern Manila District, Philippines TASQ Staffing Solutions Full time

About the Job: Process Trainer (MOA Pasay) | Onsite Work Setup: 100% Onsite (MOA Pasay) Work Schedule: Graveyard shift Responsibilities 2 years Process Trainer experience Excellent communication skills 2 years in college w/o back subjects Qualifications Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Formulates effective activities, exercises or assessments for learning improvement Monitors and evaluates operations, programs, processes, and/or practices for quality and effectiveness; make recommendations for improvement Ensure compliance to client and organizational policies and procedures Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents Deliberate to identify new hires' needs in training and nesting #J-18808-Ljbffr

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