BPO Technical Trainer

3 days ago

Southern Manila District, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time

Responsibilities Remotely diagnosing, documenting, and resolving issues involving hardware or networking services Supporting the deployment and installation of new equipment Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees. Identify training gaps necessary for the improvement of training modules, lessons or orientation materials. Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence. Uphold company mission, policies and procedures and serve as role model to team members by modeling the company’s values of honesty, trustworthiness, truthfulness, and respect in all actions. Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers. Successfully develop additional training materials that help improve teammate performance. Render phone time to keep product knowledge, skills and behaviors up to date. Perform ad hoc tasks to support departmental needs and functions. Requirements 2-year undergraduate degree (communications arts and education majors preferred) Must have at least 1-2 years’ experience as a Product Trainer in the call center/BPO industry or in a similar environment Must have experience in VOIP/Telco operations including SIP (Session Initiation Protocol), QoS (Quality of Service) and call routing Must be proficient in Linux/Unix systems Knowledgeable in IT Infrastructure Management Must have a background in Application Support Excellent verbal and written communication skills Must be willing to work flexible schedules (including weekends and holidays) CCNA Certification is an advantage but not required Seniority Level Entry level Employment Type Full-time Job Function Accounting/Auditing and Finance Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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