Field Service Team Lead

5 days ago

Cebu City, Philippines Mondo Cucina, Inc. (SMEG Philippines) Full time

Responsibilities

  • Field Operations Management: Experienced in supervising day-to-day service operations and technician deployment
  • Technical Knowledge: Familiar with installation, troubleshooting, and repair processes—especially for appliances, electronics, or similar products
  • Team Leadership: Capable of mentoring and managing field technicians, promoting accountability and high performance
  • Scheduling and Coordination: Skilled in organizing service routes, managing job orders, and prioritizing urgent client concerns
  • Customer Service: Strong ability to handle client interactions professionally and ensure high service satisfaction
  • Problem Solving: Quick to assess and resolve field issues, service delays, and technical challenges
  • Reporting and Documentation: Detail-oriented in monitoring service reports, job completion forms, and inventory usage
  • Training and Compliance: Ensures team follows safety protocols, service standards, and product handling guidelines
  • Communication Skills: Clear and timely communication with customers, team members, and internal departments
  • Tools & Systems Proficiency: Familiar with service management systems, mobile job tracking apps, and inventory tools
  • Time Management: Efficient in managing multiple job sites, technicians, and client schedules without compromising quality
  • Adaptability: Flexible in addressing unplanned service needs or client concerns in real time
Qualifications
  • Bachelor’s degree or vocational certification in Engineering, Electronics, Technical Services, or a related field (preferred but not required)
  • At least 3–5 years of experience in field service operations, technical support, or maintenance—preferably in the appliance or electronics industry
  • At least 1–2 years of experience in a supervisory or team lead capacity
  • Strong knowledge of installation, troubleshooting, and repair procedures
  • Proficient in using service management systems, mobile tools, and basic MS Office/Google Workspace tools
  • Excellent organizational, leadership, and communication skills
  • Customer-oriented mindset with strong problem-solving abilities
  • Willing to travel and work on-site across multiple service areas as needed
  • Physically fit to perform on-site technical work when necessary
  • Knowledge of workplace safety standards and field service protocols
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